Front Office Duty Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar JMJ Group Holding Full time

Key Responsibilities:

  • Supervise the front desk team, including front desk agents, concierge, and bell staff.
  • Guide, coach, and support team members to ensure high performance and guest satisfaction.
  • Conduct regular team meetings and training sessions to communicate updates, policies, and procedures.
  • Ensure exceptional guest service by greeting guests warmly, addressing inquiries and concerns promptly, and resolving issues effectively.
  • Monitor guest feedback and implement improvements to enhance guest satisfaction.
  • Handle escalated guest complaints or special requests with professionalism and empathy.
  • Oversee front desk operations, including checkin, checkout, reservations, and room assignments.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Monitor room availability and manage room inventory to maximize occupancy and revenue.
  • Maintain a safe and secure environment for guests and team members by enforcing safety and security policies.
  • Respond to emergencies or incidents, coordinating with relevant departments and authorities as necessary.
  • Conduct regular inspections of the lobby, public areas, and backofhouse areas to ensure cleanliness and safety standards are met.
  • Liaise with other departments, such as housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
  • Communicate effectively with team members, managers, and guests through verbal and written communication channels.
  • Collaborate with the Front Office Manager and other department heads to implement initiatives aimed at improving guest satisfaction and operational efficiency.
  • Previous experience in front office operations, preferably in a supervisory or managerial role.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members at all levels.
  • Strong leadership abilities, with a focus on coaching, mentoring, and motivating team members.
  • Exceptional problemsolving skills and the ability to handle guest complaints and emergency situations calmly and effectively.
  • Flexibility to work varying shifts, including weekends and holidays, as required.

Job Types:
Full-time, Permanent

Application Question(s):

  • Do you possess a valid Qatar Residence Permit?
  • Do you have excellent leadership skills and exceptional communication skills?
  • Do you have experience in managing budgets, revenue proposals and forecasting results?
  • Do you speak Arabic?

Education:

  • Diploma (preferred)

Experience:

Duty Manager: 3 years (preferred)

  • 4* or 5* Hotel: 2 years (preferred)

Language:

  • English (preferred)

Ability to Commute:

  • Doha (required)

Ability to Relocate:

  • Doha: Relocate before starting work (required)
Application Deadline: 15/03/2024

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