Project Focal Point

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar International Organization for Migration Full time

Position Title
:
Project Focal Point (Case Management)

Duty Station
:
IOM Doha, Qatar

Classification
:
General Service Staff, G-5

Type of Appointment
:
One Year Fixed Term, 12 months with possibility of extension

Estimated Start Date
:
As soon as possible
Closing Date
:07 February 2024

Reference Number
:
QA

JOB DESCRIPTION


The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year.

IOM provides a range of assistance and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program.

The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM's global support to all resettlement programs.


RESPONSIBILITIES

  • Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure assistance, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area.
  • Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed.
  • Undertake refugee formfill and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into the Refugee Admissions Program System (START) and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
  • In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics.
  • In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logístical support and notify refugees of results.
  • Utilizing reports, conduct regular quality assurance checks of case files and data in START to ensure the accuracy of all case information and the RSC's compliance with all USRAP and RSC SOPs in relation to case files.
  • In coordination with supervisors, liaise as needed with other teams and units in RSC.. Provide regular reports on the work being accomplished within the team to supervisors and team members.
  • Train other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication.
  • Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides.
  • Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
  • Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
  • Perform such other duties as may be assigned.

QUALIFICATIONS

EDUCATION

  • Completed secondary education required.
  • University degree in a related field from an accredited academic institution, with three years of relevant professional experience,
  • Completed High School degree from an accredited academic institution, with five years of relevant professional experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

  • Demonstrated proficiency with the START is an advantage.
  • Experience in USRAP, particularly in RSC proc

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