Project Focal Point, Case Management

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar International Organization for Migration Full time

VACANCY NOTICE


The International Organization for Migration is seeking qualified professionals who have residency permit in Qatar for the following position based in Doha, Qatar.


Vacancy Notice
Number:
QA Re-Advertised)

Position Title:
Project Focal Point (Case Management)

Classification:
General Service, Grade G-5

Type of Appointment:
One-Year Fixed-Term (OYFT)

Duty Station:
Doha, Qatar

Deadline of Applications: 6 June2023

Number of Positions:4


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the general supervision of the Chief of Mission, RSC MENA, and the direct supervision of the Associate Project Officer, Case Management and the Project Associate, Case Management, the Project Focal Point is responsible for undertaking and guiding case management activities, with the following duties and responsibilities:

Responsibilities and Accountabilities

  • Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure services.
  • Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets.
  • Undertake refugee formfill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into the Worldwide Refugee Admissions Program System (START) and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
  • Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in START or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.
  • Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logístical support and assisting with the notification of results to refugee applicants as needed.
  • Update START with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.
  • Undertake quality assurance checks of refugee files and case data in START as directed by Case Management team members or supervisors.
  • Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members.
  • Undertake duty travel as needed to participate in meetings or training.
  • Demonstrate a solid understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
  • Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
  • Perform such other duties as may be assigned.

Required Qualifications:

EDUCATION

  • University Bachelor's degree in Social Science or a related field from an accredited academic institution with minimum three years of relevant experience; or
  • Completed Senior High School degree with at least five years of relevant work experience.

EXPERIENCE

  • Experience in creating and maintaining computer and paper files;
  • Prior experience with tools and strategies for data collection and analysis, and production of reports preferred;
  • Experience with USRAP processing systems, such as WRAPs, MiMOSA, etc preferred
  • Experience working in a multicultural setting.

SKILLS

  • Ability to use own initiative and work under pressure with minimum supervision
  • Attention to details and ability to organize
  • Excellent computer skills in Word, Excel and internet
  • Ability to work under pressure

LANGUAGES

REQUIRED
Fluency in English is required.
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