F&b Captain

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar voco Full time

Restaurant

  • Ensures that all guests are dealt with in a professional, consistent manner.
  • To promote good relationship to the guests and colleagues' control and analyzes the level on; Quality of Service, Guest Satisfaction, Employees Satisfaction Operating Equipment's
  • Participate in service as necessary in accordance with restaurant/outlet needs
  • Ensure staff grooming and personal appearance standards are met.
  • Control stocks for daily use in the restaurant to ensure service requirement of the outlets/restaurant are enough.
  • Control breakage, waste and spoilage ensuring safe and healthy work environment for all the guests and the colleagues
  • Conduct all administrative work required maintaining cleanliness as well as ensuring all maintenance needs are logged in and reported.
  • Checking of expiry dates and non dated products on daily basis
  • Check opening and closing duties assigned to all colleagues
  • Maintain logbook on day to day basis conduct shift briefing in the absence to the Supervisor perform job related duties and special task assigned.
  • Ensure that F&B maintains high quality service standards performs daily checks on staffing level, quality control, maintenance, cleanliness
  • Make sure that all open food and beverage items are dated and covered.
  • Manage events in serving, setup, maintenance and breaking down of banquet rooms
  • Supervises, guides, schedules and trains staff.
  • Ability to follow directions from banquet event orders
  • Monthly inventory of stocks and breakages.
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Room Service

  • Set up trays and trolleys as per standards
  • Equip oneself with knowledge of "dujuor" items and "not available" items, menu preparations and presentations.
  • Extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship.
  • Clean and polish allotted silverware, cutlery, glassware and chinaware
  • Execute orders in guest rooms ensuring speed, quality and personalization
  • Clear trays/trolleys from guest rooms/floor corridors.
  • Prepare and place complimentary fruits baskets in guest rooms.
  • Attend to room service telephones promptly within three (3) rings.
  • Familiarize oneself thoroughly with room service menu
  • Take down guests' food or beverage order as per guests' requirement and display salesmanship to get greater revenue
  • Note down KOT/Check, follow up on orders
  • Fill up summary sheet
  • Enter in the logbook any complaints, delays, suggestions
  • Note down outlet reservation in the reservation register of each closed outlet.
  • Make KOTs/Checks from door knob orders
  • Ensure that an absolute degree of courteousness and warmth is maintained when conversing with the guest.
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F&B Administration

  • Perform, as directed, routine clerical and administrative tasks, including typing, filing, generating and distributing correspondence; recording, transcribing and distributing minutes; handling mail and producing all necessary documents.
  • Provide administrative support, manage reservations, handle special orders, and accommodate special requests from customers, as directed, on a daily basis, including holidays and special events, for the restaurant outlets.
  • Maintain daily, monthly and annual calendars for the food & beverage department heads, providing daily time management support.
  • Respond to inquiries regarding each program and event
  • Onsite attendance at all programs and event
  • Full event production and management of all assigned events and additional special events throughout the year
  • Manage budget for each event
  • Negotiate and secure venues, work with catering managers on all event Logistics-F&B, AV, Set, event timeline
  • Work with marketing on event promotion, signage and materials
  • Work with vendors and negotiate prices for all items
  • Research potential vendors and venues

FINANCIAL RETURN

  • Maintain cash float & reconcile daily
  • Assure accountability for cash float issued.
  • Comply with and ensure adherence to all of the hotel's policies and procedures
  • Comply with all occupational health and safety policies and procedures
  • Attend all scheduled meetings
  • Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
  • Ensure that all irregularities are reported to the immediate supervisor.
  • Coordination with the following:
  • Front Office for arrival, departure, VIP information, group information house count.
  • Housekeeping for fresh linen, uniforms, flowers and cleanliness
  • Kitchen personnel for placing and pick up of guest food order.
  • Stewarding for supplies of silverware
  • Bars for beverage requisition
  • Stores for material requisition

RESPONSIBLE BUSINESS

  • Comply with and ensure adherence to all of the hotel's policies and procedures
  • Comply with all occupational health and safety policies and procedures
  • Attend all scheduled meetings
and carry out required actions.

  • Communicate and follow through with concerned departments to address any and

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