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Guest Services Associate I

4 months ago

Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time
**職務編號**
**工作類別** Rooms & Guest Services Operations
**地點** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

處理所有客人入住手續、退房、客房分配和客房更換/延遲退房請求。收取付款;啟動/重新發放客房鑰匙。確保房價符合市場行情,並記錄例外情況。核實/調整客人的帳單。當客人在等待空房時,告知適當的工作人員。告知客人相關訊息。結算電腦系統中的離店客人資訊。與房務部協調,跟蹤客房狀態和客人的問題。將賓客文件或文檔存檔。操作電話交換臺。運行並檢查每日報告、應急清單和信用卡授權報告。為客人提供指導和資訊。回答、記錄並處理所有賓客來電、請求、問題或疑慮;跟進並確保每一項都能讓客人滿意。為客人/訪客安排交通服務。在每班開始和結束時清點和記錄收銀櫃帳目。兌現客人的支票,處理所有付款類型、代金券、支出、收費,並找零。通知安保部關於盜竊的任何一起報告。

遵守公司政策和程序;向經理報告事故、傷害和不安全的工作條件;確保制服和個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產。根據公司的標準,歡迎和答謝客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰、專業的語言講述;以適當的禮儀接聽電話。建立和保持積極的工作關係;支援團隊達成共同目標;傾聽並適當回應員工的問題。遵守品質保證標準。在較長一段時間內保持站立、就坐或行走。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

威斯汀酒店致力於幫助賓客在需要時重掌旅途節奏,提升健康感受,支持他們時刻呈現最佳自我狀態。作為專注賓客身心健康平衡的飯店品牌典範,我們需要熱情敬業的飯店團隊將獨到的品牌理念融入待客體驗,也希望員工在飯店內外接納並踐行健康生活方式。我們希望您充滿熱情活力、積極樂觀、勇於探索,如果您也認同並倡導健康生活理念,我們誠邀您與威斯汀攜手共謀發展。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。