Restaurant Service Associate

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time
Job Description for Restaurant Service Associate

We are seeking a highly skilled and customer-focused Restaurant Service Associate to join our team at Ali Bin Ali. As a key member of our service team, you will be responsible for delivering exceptional dining experiences to our guests.

Key Responsibilities:
  • Guest Service: Greet and serve each guest with a friendly and courteous attitude, ensuring a warm and welcoming atmosphere.
  • Menu Knowledge: Ensure understanding of daily specials, internal promotions, or menu changes to provide accurate information to guests.
  • Communication: Maintain efficient and smooth communication between the back-of-house (BOH) and front-of-house (FOH) teams to ensure seamless service.
  • Food and Beverage Service: Deliver food and beverages in a timely manner, minimizing delays to enhance table turnaround times.
  • Food Safety and Quality: Minimize food wastage, spillage, and breakage at all times, adhering to set HACCP, ISO guidelines, and food safety standards.
  • Table Maintenance: Clear tables, cutlery, and plates as per service sequence, supported by the runner.
  • Cleanliness and Safety: Assist in maintaining a clean and safe restaurant environment.
  • Cash Handling: Follow all cash handling procedures and policies.
  • Reporting and Attendance: Report on duty on time, wearing the correct uniform and grooming standards.
  • Customer Complaints: Escalate any customer complaints or issues immediately to Senior Management or direct line management for prompt resolution.
  • Training and Development: Train runners on correct service standards and hygiene guidelines.
  • Knowledge and Skills: Know and memorize the seating chart, understand key functionalities of the MICROS system, and participate in functions and activities with other outlets when required.
  • Menu Knowledge: Know and recall provenance and ingredients per menu items.
  • Customer Intolerance: Advise the back-of-house team on customer's food intolerance.

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