Chief Steward

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar PULLMAN Full time
Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job Description:
  • To have a full working knowledge of Qatar's hygiene and occupational health & safety regulations, according to Qatar Municipality standards.
  • To possess the HACCP certification and to comply and follow at all times the HACCP processes put into place.
  • To ensure that breakages are administrated in order to provide constant feedback to the operation as a tool to reduce breakages and losses.
  • To strictly adhere to the established operating expenses and control all costs.
  • To ensure effective payroll control through a flexible workforce and maintain close cooperation with other Food & Beverage outlets.
  • To ensure that the Stewarding Department is managed, providing a courteous, professional, efficient and flexible service at all times.
  • To assist and coach in the operation and be visible during peak times or major events, having a handson approach.
  • To implement flexible scheduling based on business patterns.
  • To have full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.
  • To assign responsibilities to subordinates, implementing multitasking principles and checking their performance periodically.
  • To establish and strictly control inventories and to the par stocks in the operation for all operating equipment, Food & Beverage, and FF&E items and to ensure that the outlet is adequately equipped.
  • Conduct monthly inventory checks on all operating equipment and supplies.
  • To carry out biyearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.
  • To organise in a proper way all equipment storage with full codification for all labelled items
  • To control the requisitions, storage and careful use of all operating equipment and supplies.
  • Conduct daily preshift briefings to employees on preparation, service and hotel events.
  • To liaise with the Kitchen and Food & Beverage Department on daily operations and quality control.
  • To ensure that each outlet is supplied with clean and dry operating equipment in conjunction with the Hygiene Officer.
  • To ensure that the food production areas are supplied with clean and dry kitchen utensils in conjunction with the Hygiene Officer.
  • To supervise night cleaning in the kitchen, front (Open Kitchen) and backofhouse food and beverage areas
  • To ensure that backofhouse cleaning schedules and garbage runs are strictly adhered to, and areas are cleaned according to the established standards.
  • To ensure documented weekly walkthroughs with Executive Chef, Hygiene Officer and Food and Beverage Director.
  • To ensure that the back of the House areas are kept clean and organised.
  • To thoroughly understand and know all Food & Beverage equipment needs and network with other hotels to borrow equipment as and when needed.
  • To handle supplier enquiries in a courteous and efficient manner.
  • To be demanding and critical when it comes to service and hygiene standards in conjunction with the hygiene officer
  • To handle guest and employee inquiries courteously and efficiently, report guest complaints or problems to superiors if no immediate solution can be found, and ensure followup with guests.
  • To ensure that the Stewarding team complements the Outlet team in projecting a warm, professional, welcoming image.
  • To ensure that all Departmental Operations Manuals are prepared and updated annually.
Qualifications:
  • Same leadership role experience for 34 years in 5star hotels.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Highly responsible & reliable
  • Excellent English and Arabic communication skills, both written and verbal required.
  • Strong interpersonal and problemsolving abilities.
Additional Information
**_

Team management and cross-departmental responsibilities_**Enthusiastic, courteous & helpful to colleagues & customers; good understanding of the job; adaptability & integrity; responsible with the willingness to overtake ownership; eager to learn & progress; and team player.

To comply with hotel and department policies and procedures at all times & Carry out any other duties as assigned by the Management of the Hotel and department.

_Management and administration_
  • To participate in any Training/Development schemes as recommended by Chief Steward.
  • To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
  • To demonstrate

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