Duty Manager Freighter Charter Operations

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About the role

You will be responsible for the operational arrangements for freighter charter operations globally. Acts immediately after a charter contract is signed and plans ahead to ensure all parties are informed and have clear instructions to enable safe charter operations and follow-up with all parties to ensure the requested tasks are carried out. Manages freighter and cargo operations related decisions with regards to charters. Accountable for the planning of cargo charter flights with emphasis on Freighter charters to ensure safe operations and guarantee that cargo flies as booked. Responsible to keep track of live charter operations and provide support to network stations during live operations 24/7.

Other key responsibilities are:

Operational

Implement strategies for charters to operate safe, secure, on-time and with planned payload.

Provide suggestions for recovery plans for irregular operations, ensuring robust solutions are implemented to achieve the optimal outcome, considering the economical and operational impact.

Plan for local operating procedures together with offline and online stations to ensure safe and secure handling of flights and cargo

Find the optimum way to perform the charter flight in relation to fuel uplift, ground-handling, routing, load planning, ground support and crewing.

Act as a focal point for charter operations. Track the live charter flights and ground operations and provide updates to key internal/external stakeholders in relation to progress of cargo logistics and flight.

Request security approvals from corporate security and implement security mitigation processes on the ground

Design reports and decision-making tools to support all charter related stakeholders to effectively monitor operations, track KPI's (e.g. on time performance, irregularities, response time) and take data driven decisions.

Formulate guidance checklist that will constantly ensure all aspects of operational areas are considered in the decision-making process by all involved in the charter operation.

Improve and develop the operations requirements and ensure the processes are amended and updated in the Cargo manuals and published.

Formulate plans to protect cargo and schedule integrity based on cargo volume, connections and revenue impact.

Reviews aircraft technical requirements for each charter and instructs Network Planning and QR Technical to plan the correct aircraft for the charter

Qualifications

About You

Minimum qualification of bachelor's degree or relevant college or university qualification is essential.

5+ years of job-related experience (Preferred Duty Manager role)

IOC/OCC experience

Situation analysis and problem-solving skills. Critical thinking and decision-making skills.

Effective communications and negotiation skills.

Managerial skills – ability to delegate work, set clear direction and manage workflow

Understanding of key stakeholder functions including GHA's, network stations, cargo operations, IOC, crew control, flight dispatch, network planning

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

Application Guidelines (For Internals)

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.


• All internal candidates can only have three active applications at any point in time.


• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role


• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process


• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.

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