Program Manager

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About the role



Works collaboratively with Business leaders and their teams by proactively managing, consulting, influencing and seeking continuous improvement of the overall Graduate and Aviation Management Programmes within Qatar Airways.

Responsible to implement the National Talent Development Programmes in line with the Graduate and Aviation Management programme manuals, policies and procedures. Successful integration, work readiness and development of National developees and experienced professionals into actual roles across QR Group is the objective. The role is responsible for managing high potential National talent through strong departmental relationships.

Responsible for continuous engagement of key stakeholders in particular Line Managers and Department Heads of the Development Support Model. Monitoring effectiveness of programme suitability in line with business objectives will also form a key part of the role.



Key accountabilities include:

  • Implement and facilitate regular on-going Performance Management sessions to equip the business with the right support required to develop Nationals in critical roles
  • Integrate Graduate and Aviation Management programmes to relevant Departments in order to support Divisional and Departmental objectives by:
  • Defining the programme purpose, structure, responsibilities, and priorities for each Division and Departmental Head
  • Facilitating performance management sessions for Line Managers to meet company, division, department and individual objectives with measurable targets
  • Measure key performance indicators for measuring programme effectiveness by establishing regular training and feedback sessions
  • Ensure development plans as per programme manual requirements are in line with future QR.07 roles and responsibilities in line with future QR.07 roles identified
  • Monitor the effectiveness of key stakeholders within the Development Support Model by:
  • Developing structured customer feedback / surveys at critical points throughout the fiscal year
  • Design and facilitate performance management and coaching skills training as a form of continuous development and improvement
  • Continuously evaluate learning and development interventions with line manager to ensure the needs of internal stakeholders are being met with the right providers
  • Evaluate SMART KPI's with line manager to ensure NTD team create shared responsibilities for all key stakeholders
  • Provide on-going feedback to line manager on the progress of strategic roadmap tool to monitor and track progress.
  • Introduce new policies which will add value to the overall objectives of the Graduate and Aviation Management Programmes.
  • Provide a platform for feedback from all key stakeholders and channel for formal feedback to line manager
  • Facilitates constructive feedback for National Developees to Line Managers and/or HR Business Support in line with performance management and behavioural objectives set in order to manage difficult issues.
  • Ensures all technical and non-technical professional Learning & Development training is completed, according to the Graduate and Aviation Management programmes and aligned to the Divisional and Departmental needs and expectations.
  • Regularly communicates progress on new programme or policy improvements ensuring that all stakeholders are kept informed, updated and engaged through regular weekly meetings and engagement sessions
  • Manages the delivery of Graduate and Aviation Management Programmes to agreed quality and performance standards, within agreed timeline and budget.
  • Identifies continuous improvement activities in the areas of Graduate and Aviation Management Programme through identification of job-related knowledge, skills, abilities, competencies and experience that support development into actual positions.
  • Ensuring all key stakeholders of the Development Support Model understand what is expected of them; their skills and support to achieve this driving engagement; and their contribution to organisational goals and objectives.
  • Ensures effective communication with Divisions linking programme objectives and skills to enhance key relationships
  • Evaluate performance management programme implementation through a monthly reporting tool
  • Provides weekly reports on Graduate and Aviation Management Programmes progress, risks and issues
  • Responsible of preparing Rotation plans that will serve the development of the Graduate Developees and agreeing with the division heads on the processes.
  • Keeps accurate and relevant records of all National Developees on file in co-ordination with HR policies

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before.

Qualifications

About you

The successful candidate will have the following qualifications and skills:

  • Relevant College or University qualification to min Bachelor's level
  • Minimum 7 years relevant experience
  • Excellent communication skills with fluency in English language.
  • Proven ability to understand the various motivational needs behind behaviours.
  • Coaching and Mentoring of Graduate and future management talent pools
  • Proven track record of developing Induction and Talent Management Programmes and measuring its success.
  • High level of computer literacy

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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