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Airport Operations Agent

3 months ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

We at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar through exclusive offerings and a constant focus on quality, with a customer-first approach. As an Airport Operations Agent you will be providing face to face assistance to all Discover Qatar customers at assigned locations within Hamad International Airport.

As part of your role, your additional responsibilities will include, but not limited to, the following:

Assisting in sales and collect payments from the customers as per the Standard Operating Procedure.Provide feedback and updates on the daily operations to the Seniors and remain in full compliance of company policy and procedures.When necessary, provide special assistance to customers with special needs or young travelers and senior citizens.Check minor complaints from passengers and escalate out of hand situations to the Senior Team Members promptly when required.Adheres to email and communication protocols, acknowledges change as set by the company.Stay updated on all the Discover Qatar products list to be able to provide correct and adequate information to the customers.Perform other department duties related to your position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

QualificationsMinimum of High school graduation with at least 2 years of relevant experience in customer service.Strong written and verbal communication skills in English, ability to speak other foreign languages such as Spanish, German, Italian, Chinese, Russian is an advantage.Good interpersonal and team working skills.Proven ability to work under pressure to defined timescales.Proficient in Microsoft Excel, Word, Teams, Power Point, etc.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

All internal candidates can only have three active applications at any point in time.All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new roleAll internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.