Front Office Supervisor| Hilton Salwa

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time
A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
RequirementsWhat are we looking for? A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degreeWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online



  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Front Office Supervisor assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing? As Front Office Supervisor, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    A Resort Experience –Concierge Manager supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.What will I be doing?As a Resort Experience –Concierge Manager, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    A Villa Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.What will I be doing?A Villa Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    A Handy Person is responsible carrying out daily maintenance, maintaining stock levels, and ensuring rooms and corridors are in working order to deliver an excellent Guest and Member experience.What will I be doing?As Handy Person, you are responsible for carrying out daily bedroom and corridor maintenance to deliver an excellent Guest and Member experience....

  • Receptionist | Salwa

    3 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...

  • Villa Host| Salwa

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Villa Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.What will I be doing?A Villa Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Housekeeping Floor Supervisor What will I be doing?As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:Allocate work duties to Team MembersPerform routine inspections...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    A Villa Host Manager supervises the Villa Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?A Villa Host Manager, you will oversee the Villa Host Team which is the main connection between the Guest, the hotel, and the various hotel departments....

  • Handyman| Salwa

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Handy Person is responsible carrying out daily maintenance, maintaining stock levels, and ensuring rooms and corridors are in working order to deliver an excellent Guest and Member experience.What will I be doing?As Handy Person, you are responsible for carrying out daily bedroom and corridor maintenance to deliver an excellent Guest and Member experience....


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    A Mechanical Technician is responsible for designing, building, installing, and servicing machinery, components, and tools to deliver an excellent Guest and Member experience.What will I be doing?As a Mechanical Technician, you are responsible for designing, building, installing, and servicing machinery, components, and tools to deliver an excellent Guest...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Learning & Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.What will I be doing?As a Learning & Development Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.What will I be doing?As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Recreation Supervisor is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets.What will I be doing?As a Recreation Supervisor, you are responsible for managing operations of the health club to deliver an...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...


  • Doha, Baladīyat ad Dawḩah, Qatar Beach Rotana Full time

    Job SummaryWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Cluster Engineering Coordinator is responsible for managing the Engineering office to deliver an excellent Guest and Member experience.What will I be doing?Specifically, you will be responsible for performing the following tasks to the highest standards:Carry out daily administrative activities of the Engineering office while adhering to Hilton Standards,...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    An Animator/entertainer is responsible for conducting, coordinating, promoting, publicizing and facilitating club activities and programs in the Resort continuing effort to deliver outstanding guest service.What will I be doing?As an Animator/entertainer, you are responsible for conducting, coordinating, promoting, publicizing and facilitating club...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Villa Host Manager supervises the Villa Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?A Villa Host Manager, you will oversee the Villa Host Team which is the main connection between the Guest, the hotel, and the various hotel departments....


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    What are we looking for?A Resort Hub Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Meet, greet, and approach the guests in resorts, water parks, restaurants, swimming pools, beaches...