Communications Specialist
2 weeks ago
Position: Communications Specialist
Duration: 24 Months
Location: Doha, Qatar
Status: Resident
Intranet- Maintain an organised site navigation, permissions and metadata
- Overseeing day-to-day operation and management maintaining quality control
- Ensure a fresh and dynamic homepage to maintain a user-focused balance of content and tools
- Identify opportunities to deliver new tools through the intranet and for new and additional content
- Monitor and moderate user-generated content for appropriateness
- Monitor site analytics and report on key performance indicators (KPIs)
- Ensure proper coordination between IS and intranet software vendor
- Liaise with the IS Department and software vendors on technical questions of implementation and upgrades
- Maintain an organised site, ensuring a fresh and dynamic homepage to maintain a user-focused balance of content and tools
- Ensure proper coordination between IS and website provider
- Develop, implement and monitor policies and standards to ensure an effective governance process for updating website content
- Work closely with department leads and Communications Partners to ensure existing content is accurate and relevant
- Maintain a good understanding of industry best practice and new technological opportunities that can add value to THE COMPANY, including benchmarking across the sector
- Suggest new approaches to improve content and help drive better engagement
- Monitoring and analytics
- Serves as secondary support for posting on social media channels: Twitter, Facebook, Instagram, YouTube
- Serves as the primary support for LinkedIn
- Serves as technical support for social media mobile
- Events - be the focal point for all PRC technical requirements from the company DBS team
- DBS - be the focal point for all PRC technical data and digital solutions working with the company DBS team
- eServices - drive moves to automate and digitise processes across the PRC team
- Maintain the database
- Formatting and distributing the SMS's
- Monitor site analytics and report on key performance indicators (KPIs)
- Provide monthly analytics reports to key stakeholders on both intranet and website activity, including the response to key stories and notifications and alerts
- Main focal point for creation of PR for PRC dept.
- Liaises with C&P department as needed
- Strong understanding of the principles of Usability and User Experience
- Strong understanding of the principles of Information Architecture design for intranets
- High level of comfort with social software and other web-based technologies
- Keen interest in technology-driven innovation
- Excellent organizational and project management experience
- Excellent verbal & written communication skills
- Excellent interpersonal skills
- Excellent organisational skills
- Basic understanding of the components of common web technology (HTML, CSS, Javascript) (preferred)
- Experience in design/web design (preferred)
- Strong communication ability (oral and written)
- Excellent organizational skills
- Ability to work well under pressure
- Creativity and problem-solving aptitude yet practical mind
- Bachelors' degree in a relevant field
- 5 years' experience implementing or managing web sites or intranets
- Experience presenting analytics in a format that non-technical personnel can understand
- Demonstratable background in social media support both technical and end user/browser aspects
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