Shop Manager, Salsa Jeans

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Role Purpose

The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with the company's objectives. He/She is also responsible for the inventory, maintenance, and external appearance of the shop.

Responsibilities

  • Detect, anticipate, and provide regular feedback on customers' needs, market trends, and competitors' activities affecting the region/market.
  • Greet customers, offer assistance, and serve them to ensure their needs and complaints are answered in a timely manner with quality and customer service standards, creating customer loyalty.
  • Ensure a smooth and efficient receiving process of items/shipments and monitor all inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
  • Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/items, and collection rotation (in coordination with BM and VM) to identify replenishment needs, place accurate orders, meet stock performance objectives, and maximize sales.
  • Prepare staff schedules based on budgeted hours and/or visitors' traffic, daily sales targets, events, and operational needs as well as ensure effective communication of sales plans and set daily and hourly targets for the Shop/Department team.
  • Recruit, train, motivate, and evaluate team members to ensure they have the necessary skills and are optimally enabled to maximize their potential and contribution to the company; conduct daily meetings to keep the staff informed and engaged.
  • Log/update all commercial and operational information on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.
  • Oversee the shop's image and ensure compliance with the brand's standards; verify and follow up on the cleanliness, display, and maintenance of the shop including the window, cash, and stock room.

Qualifications

  • Bachelor's Degree
  • 3 years of experience in a managerial role; previous experience in the industry/retail is a major plus
  • Fluency in English & Arabic
  • Proficiency in MS Office
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