IT Service Desk

Job Role: Service Desk Staff Job Description: Provide Service Desk coverage during business hours. Receiving users' incidents and requests via multiple Communication Channels. Logging, categorizing, and prioritizing all tickets in the ITSM tool. Assist Users in resolving Incidents or service requests over the phone or othercommunication channels. Escalating...

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for...

Confidential Company in Doha, Qatar, is seeking a Service Desk Analyst to enhance IT operations in sports venues. The candidate will manage incidents, support users, and ensure smooth IT communication during events.Qualifications include a Bachelor's in IT and 2-4 years in Service Desk or IT Support. Hands-on experience with platforms like ServiceNow is...

Madre Integrated Engineering | Full timeReceive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work...

Madre Integrated Engineering is seeking a capable IT Help Desk professional to provide first-line support for incidents and service requests in Doha. You will log, prioritize, and resolve tickets, escalating when needed, while ensuring SLAs are met.The role requires 2–5 years of service desk experience, strong Windows/365/AD knowledge, basic networking,...

Five Rivers Analytics (FRA), an Akima company, seeks a Service Desk Administrator to deliver front-line IT support in Qatar. You will respond to and resolve PC, printer, and network issues, log tickets in ServiceNow, and coordinate with IMOs to route unresolved items. The role demands excellent customer service, strong communication, and the ability to work...

The St. Regis Doha is seeking a Butler Service Desk associate to join its Front Office team. This role focuses on delivering bespoke service and maintaining the St. Regis standard of timeless glamour with modern sensibility. You will answer guest requests via telephone, email, chat and in person, coordinate wake-up calls, relay messages, and guide guests to...

Madre Integrated Engineering | Full timeReceive incidents and service requests through multiple communication channels, provide first-level assistance, and log, categorize, and prioritize all tickets in the ITSM tool, giving high priority to VIP users.Troubleshoot user issues by phone or other approved channels, escalation unresolved tickets to L2 support...

Madre Integrated Engineering is seeking an IT Service Desk & Technical Support Manager in Doha. You will lead the Service Desk and Technical Support functions, ensuring governance, SLA compliance and high-quality service delivery.Responsibilities include managing teams, coordinating with stakeholders and vendors, and driving process improvements. The role...