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User Experience Manager

1 month ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Role purpose:

With self-motivation and ambition, lead and manage simplifications even for the most complicated end-users' problems while creating the best digital user experience across current and future digital channels. This incumbent is responsible for leading a team of designers and spearheading CX improvement initiatives using human-centered, design thinking methodologies, focused on holistic, omni-channel experience design from concept to production. The role is to ensure the delivery of the company's user experience vision, along with planning for evolutionary, iterative updates that actualize the larger vision over time by creating and conceptualizing UX strategy and ecosystems in a way that mitigates complexity and inspires teams to push the boundaries of what's possible.

The role entails leading a creative and comprehensive approach across diverse product releases, online channels, and platforms. Impart day-to-day design leadership that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering. The person in this role will build strong relationships and operating rhythms with leaders inside and outside the core digital team to efficiently implement user experiences that are cohesive, inclusive, and well-informed. Additionally, provide leadership and direction to the team of UX/UI and Service Designers.

The incumbent will support the Department head in day-to-day maintenance and optimization of the websites, app, special projects, and future experiences.

Key accountabilities and decision ownership:

  • Lead and present UX wireframes, journeys, or prototypes to senior management and CAC committee for feedback & approval. Coordinate with the Group design team to present design drafts & receive feedback for Qatar market App & Web designs.
  • Manage and coordinate with the Group to ensure staying updated on the latest design thinking & implementation guidelines. Gather and evaluate user requirements vs business needs, in collaboration with product managers and other stakeholders for new projects.
  • Manage a team of UX Designers, UI designers, Journey designers & provide strategic direction to meet team objectives. Participate in agile planning meetings to brief project UX/UI details to the planning team & answer any questions or clarifications required.
  • Prepare and present the team's strategy, ideas, rough drafts, and prototypes to internal teams, key stakeholders & higher management.
  • Design holistic, omni-channel consumer and service delivery ecosystem designs. Lead and transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from first-time users to experts.
  • Execute visual, information, interaction, and service design elements of the initiative that meet business and customer needs and delight customers. Communicate the initiative and product to others (Stakeholders, Business Partners) through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics, and other materials.
  • Develop UI mock-ups and prototypes that clearly illustrate how sites function and look. Create content for the designed pages & coordinate with the local brand agency to review content & images.
  • Collaboratively work with Research and Quality team Managers to ensure customer needs are met. Formulate a cross-platform content strategy & manage content across all platforms. Track web analytics to ascertain content engagement levels.
  • Design and stay committed to creating elegantly simple user experiences from otherwise complex workflows. Lead the team to design the best digital user experience for our customers across all digital channels (website, application, chatbot).
  • Work in an initiative-taking & agile Digital Team supporting you in delivering & marketing your ideas.
  • Collaborate with stakeholders from across consumer & enterprise teams to design effective user journeys whilst adhering to brand guidelines.
  • Ensure all digital assets are accurately placed to enable meaningful reporting. Gain insight through data analysis to iteratively improve the digital experience and campaign effectiveness.
  • Apply strategic SEO thinking and accessibility best practices ensuring all content and creative assets are searchable and user-friendly.
  • Conduct monthly Quality Audits to ensure UX/UI consistency is maintained, identifying gaps & redundancies in site content.

Apply If you have:

  • Bachelor's degree in B.Sc. in Design, Computer Science, Marketing, Business, or a relevant field.
  • 5+ years of relevant experience in a similar position, balancing product, development, and user-centered goals to help shape overall product strategy, preferably in the telecommunication sector.
  • Experience and knowledge of working on a product from Discover to Deliver, with an ability to work in a challenging environment & adapt to change, managing multiple projects concurrently.
  • Experience in leading Cross-functional projects with an ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Knowledge of HTML, CSS & JavaScript, Adobe XD, Illustrator, Figma, Sketch, and Service Design, with an understanding of SEO/Analytics tools.
  • Firsthand strategy formulation experience and must be an excellent communicator to collaborate with many different teams across the company and, finally, be enthusiastic about customer experience.
  • Possess a sharp vision of the future of user experience and pursue forward-thinking design.
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