Digital Experience Manager

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Al Khinji Services Full time

We are seeking a highly skilled Digital Experience Manager to join our team at Al Khinji Services. In this role, you will be responsible for developing and maintaining Audi's current online presence touchpoints, including brand websites, used cars websites, and e-commerce portals for key markets.

Main Responsibilities

  • Develop, maintain, and rollout projects for Audi's online presence, ensuring a seamless customer journey across all touchpoints.
  • Work closely with the brand and dealers to deliver effective, targeted, and measurable online campaigns to customers in the Region, develop online experiences to boost customer engagement and ensure a future-proof user journey in line with wider strategic goals.
  • Ensure that CRM programme benefits from stable and clean data funnels emanating from all front-end activities.
  • Ownership of ensuring the highest quality of customer experience exists across the brand and its dealers' online portals.

Critical Success Factors

  • Demonstrated expertise in digital marketing and CRM communications.
  • Proven track record with initiation, briefing, development, and execution of CRM initiatives.
  • Experience managing CRM & Digital agencies/suppliers to support CRM activity.
  • Understanding of CRM systems and marketing automation platforms.


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