QNB3893- Assistant Manager Business Process Management

Job description

Job Purpose Summary

• The incumbent will be responsible Identifying the current state of processes; eliciting their useful and harmful attributes; documenting models of the processes; and facilitating stakeholder groups to consensus regarding new business process designs.
• Process changes are essential to solving problems or exploiting opportunities, and the analyst may specialize in the use of business process modeling tools and automation technologies.

Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial

• Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process enhancement methodology aimed at improving customer satisfaction and efficiency within Group operation.
• Implements KPI’s and best practices for Assistant Manager, Business Process Management role.
• Ensure the success of end-to-end process enhancement initiatives across Group operation.
• Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated reengineering and end-to-end process enhancement initiatives on a periodic basis.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.

B. Customer (Internal & External)

• Identify, quantify and define enhancement areas in close partnership with the concerned stakeholder and contribute to the implementation of customer-centered processes.
• Work closely with stakeholders of Group operation to improve on relevant KPIs.

Leads cross-functional design teams to

• (1) understand and investigate the current business process design.
• (2) identify problems, complexities, non-value-added steps, inefficient workflows, and other design factors.
• (3) develop performance measurement systems and analyze performance data.
• (4) create improvement recommendation and improve process design.
• (5) implement solutions to achieve results in output volumes, quality, timelines and costs.

• Optimize the use of appropriate lean and 6 sigma tools; pursue technology developments that result in process enhancement.
• Report on progress on a regular basis for relevant projects.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory)

• Interact with Head of Group operation Process Enhancement to obtain new process enhancement mandates and participate in project idea generation, selection and scoping.
• Identify defects and impact of defects on current processes.
• Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications.
• Gather, collect, and prepare data related to reengineering and end-to-end process enhancement initiatives.
• Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process enhancement initiatives.
• Apply and implement industry best practices and standards within the execution of process enhancement assignments.

D. Learning & Knowledge

• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

• Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• At least 4 years of relevant experience, preferably within a highly rated international bank / organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions).
• Operational and project management experience including the participation in large company wide program deployments with partial subproject responsibility.
• Certified Six Sigma Green Belt experience and technical mastery.
• Demonstrated track record using Six