Azure Infrastructure L2/L3 Support Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Inc. Full time

Role Overview: We are seeking a highly skilled Azure Infrastructure Support Specialist at the L2/L3 level. The role involves managing, troubleshooting, and optimizing Azure Cloud Infrastructure, ensuring high availability and seamless performance of critical business applications hosted on Azure.

Key Responsibilities:

  • Provide advanced (L2/L3) technical support for Azure Infrastructure, ensuring incident resolution within agreed SLAs.

  • Troubleshoot complex network, security, and infrastructure issues, performing root-cause analysis using Azure Monitor, Log Analytics, and machine learning-based anomaly detection.

  • Manage Azure subscription administration, resource groups, DNS management, and Azure governance policies.

  • Configure, support, and maintain Azure network components including Express Route, V-NET, Bastion Host, Application Gateway with WAF, NSGs, Private Endpoints, Firewall, and Azure DDoS Protection.

  • Monitor, manage, and optimize Azure Virtual Machines, Storage Accounts, Azure Backup, and Azure App Services.

  • Implement and maintain Infrastructure as Code (IaC) solutions using Terraform or ARM templates.

  • Drive automated remediation of common infrastructure issues using Azure Automation and AI-driven processes.

  • Proactively perform performance tuning, load testing, and continuous optimization of Azure resources.

  • Ensure compliance with security policies, performing regular audits, compliance reporting, and enforcing best practices in cloud security.

  • Manage backup, disaster recovery planning, and support Azure Backup solutions.

  • Coordinate closely with Microsoft Support and internal teams for troubleshooting and issue escalation.

  • Maintain accurate documentation of infrastructure configurations, issue resolutions, and operational procedures.

  • Conduct OS upgrades and implement necessary patches for infrastructure components.

  • Provide billing support and undertake regular cost optimization exercises to ensure efficient usage of cloud resources.

Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Minimum of 5+ years in cloud infrastructure support, with at least 3 years focused on Azure environments at L2/L3 levels.

  • In-depth knowledge of Azure infrastructure components including VMs, App Services, Storage, Networks, and Security tools.

  • Experience with Azure Monitor, Log Analytics, and security management tools.

  • Proficient with Infrastructure as Code tools such as Terraform or ARM templates.

  • Hands-on experience with scripting and automation (PowerShell, Python, Azure Automation).

  • Familiarity with databases and storage management (SQL, MySQL, Redis, etc.).

  • Proven track record of handling infrastructure escalations and root-cause analysis.

  • Azure certifications (e.g., Azure Administrator Associate, Azure Solutions Architect Expert) are strongly preferred.

Personal Attributes:

  • Strong analytical and troubleshooting skills.

  • Excellent communication and interpersonal abilities.

  • Ability to effectively coordinate with multiple stakeholders.

  • Proactive and self-driven, with a keen focus on customer satisfaction.

  • Ability to manage multiple tasks effectively under pressure.

Work Hours and Availability:

  • Available for on-call support and flexible to handle support during and after office hours as required.

Reporting:

  • Regularly submit detailed monthly reports on issue resolution and service reviews.

  • Work closely with the Service Delivery Manager to ensure timely resolution and escalation of critical issues.

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