L2/ L3 Support Engineer
3 weeks ago
We have an immediate opportunity for Lead Operations and Support with our client. Interested candidates send me your CV to kirthika.r@lancesoft.com.
Job Title: Lead Operations and Support
Location: Doha, Qatar
Duration: 2 Years Contract
Required Skills:- 8-10 years of relevant experience
- ICT Platforms
- GSM network connectivity (2G, 3G, 4G, 5G, NB-IoT, CAT-M1, VoLTE)
- Siebel system
- Lead and manage the operations and support team.
- Responsible for technical design, platform implementation, deployment and modification for ICT platform including new products and change requests.
- Participate in the planning, deployment, commissioning, integration & ATP of ICT systems.
- Troubleshoot technical problems of the related ICT platforms, identify the faults, rectify & repair them.
- Keep track of faults and problems/issues in each of the ICT systems.
- Resolve end user complaints through the Siebel system.
- Manage and plan routine and preventive maintenance checks of ICT systems, inform concerned section(s) of any irregularities observed during the check.
- Ensure that the maintenance schedules are strictly implemented as per manufacturers' guidelines/operational manuals.
- Study the history of repeated fault occurrence and propose action/solutions for permanent resolution.
- Maintain record of all faults, tests, and commissioning results.
- Track all changes in the network H/W, S/W, and parameters according to strict Change Management Procedure.
- Generate statistics & traffic reports to monitor service quality and performance.
- Generate incident/analysis reports on network events, changes, etc.
- Provide input in tender/RFP and vendor evaluation/selection.
- Serve as SME for all issues relating to ICT platforms.
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