L2/ L3 Support Engineer

3 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We have an immediate opportunity for Lead Operations and Support with our client. Interested candidates send me your CV to kirthika.r@lancesoft.com.

Job Title: Lead Operations and Support

Location: Doha, Qatar

Duration: 2 Years Contract

Required Skills:
  1. 8-10 years of relevant experience
  2. ICT Platforms
  3. GSM network connectivity (2G, 3G, 4G, 5G, NB-IoT, CAT-M1, VoLTE)
  4. Siebel system
Responsibilities:
  1. Lead and manage the operations and support team.
  2. Responsible for technical design, platform implementation, deployment and modification for ICT platform including new products and change requests.
  3. Participate in the planning, deployment, commissioning, integration & ATP of ICT systems.
  4. Troubleshoot technical problems of the related ICT platforms, identify the faults, rectify & repair them.
  5. Keep track of faults and problems/issues in each of the ICT systems.
  6. Resolve end user complaints through the Siebel system.
  7. Manage and plan routine and preventive maintenance checks of ICT systems, inform concerned section(s) of any irregularities observed during the check.
  8. Ensure that the maintenance schedules are strictly implemented as per manufacturers' guidelines/operational manuals.
  9. Study the history of repeated fault occurrence and propose action/solutions for permanent resolution.
  10. Maintain record of all faults, tests, and commissioning results.
  11. Track all changes in the network H/W, S/W, and parameters according to strict Change Management Procedure.
  12. Generate statistics & traffic reports to monitor service quality and performance.
  13. Generate incident/analysis reports on network events, changes, etc.
  14. Provide input in tender/RFP and vendor evaluation/selection.
  15. Serve as SME for all issues relating to ICT platforms.
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