Housekeeping Coordinator

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental, Doha is looking for a Housekeeping Coordinator to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Housekeeping Coordinator, you will be responsible for the following duties:

  • Answer all telephone calls coming into the Housekeeping office
  • Ensure that all colleagues log in and out their used devices
  • Keep track of any incoming requests in log book and make sure to follow up accordingly
  • Coordinate and distribute guest requests and ensure they are addressed
  • Manage early arrivals/VIPs' special requests by continuously providing updates for Housekeeping Supervisors on priority of rooms needed
  • Update additional credits/rollaway beds and baby cots
  • Inform Executive Housekeeper of all requests coming in from the Serviced Apartments
  • Enter any maintenance requests into HotSOS system
  • Log and store all lost & found items together with the Housekeeping Manager

As Housekeeping Coordinator, we expect from you:

  • Senior School qualifications or equivalent is mandatory
  • Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
  • Minimum 1 year of experience working in a 5-star hotel environment
  • A minimum of 1 year of housekeeping experience
  • Previous working experience in the Middle East is beneficial
  • Good housekeeping, chemical, linen and machinery knowledge is mandatory
  • Positive attitude and problem-solving skills

Our commitment to you:

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  • A competitive salary and benefits packages
  • Transportation and Housing provided
  • Relocation and Vacation Tickets

We're Fans. Are you?

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