Housekeeping Coordinator

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full time

Housekeeping Coordinator

Hotel Brand: SPHC

Location: Qatar, Doha

Hotel: Velero Hotel Doha Lusail (DOHVD), Al Majdami Street Lusail P.O. Box 15789

Job number: 139088

Our mission is to be the best loved Boutique Hotel & Restaurant Company, so regardless of position, we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners, and communities.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Responsibilities:

  1. Consistently offer professional, friendly, and engaging service.
  2. Handle all calls for the housekeeping department and ensure all messages, information, and requests are logged, communicated promptly, and accurately to provide prompt delivery of excellent service for guests.
  3. Process requests and delegate work assignments in a timely manner, following up with guests to ensure their satisfaction.
  4. Communicate all operational concerns to the leadership team and proactively address any day-to-day operational concerns.
  5. Coordinate all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
  6. Maintain complete knowledge of all housekeeping services, outlets, hotel areas/features, and hours of operation.
  7. Keep a complete updated inventory of linen and housekeeping supplies, ordering supplies as needed in coordination with management.
  8. Generate various operational reports for the coordination of the housekeeping department.
  9. Assist other housekeeping employees in maintaining clean and organized work and public areas.
  10. Follow all safety and sanitation policies.
  11. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
  12. Meet with Housekeeping supervisor/departing supervisor to review business status and follow-up actions.
  13. Access all functions of the computer system in accordance with departmental specifications.
  14. Set up work station with necessary supplies and maintain cleanliness throughout the shift.
  15. Legibly complete requisition for additional supplies/materials and submit to manager.
  16. Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
  17. Review designated in-house guest list and be familiar with guests' names and room locations.
  18. Print designated reports and distribute accordingly.
  19. Update room status report in accordance with departmental procedures.
  20. Contact floor supervisor to resolve floor discrepant rooms.
  21. Monitor and track status of out of order rooms; update accordingly.
  22. Document pertinent information in departmental log book.
  23. Maintain security and accurate record of all guest room keys issued to Housekeeping staff.

This role can be physical, and although there are the usual meetings, briefings, and reports to run, you will need to be on your feet some of the day out and about in the hotel, so fitness will be key for you, although reasonable adjustments will be made where we can.

What you can expect from us:

We'll reward all your hard work with a great salary and benefits – including a uniform, great room discount, and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand, and to be part of the brand, you will have a thirst for travel, passion for culture, and appreciation for diversity.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

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