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Food and Beverage Attendant

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
Restaurant
  • Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation.
  • Knowledge of all F&B standard operating procedures, quality presentation, and service and products.
  • Knowledge of the area competition, promotional concepts.
  • Knowledge of wines and beverages, food trends and special seasonal foods.
  • Knowledge of the specialties which will be served in the restaurant.
  • Equip oneself with the knowledge of "dujour" items, "not-available" items, menu preparations and presentations.
  • Complete mis-en-scene and mis-en-place before the shift commences.
  • Clean and polish allotted silverware, cutlery, glassware and chinaware. Ensure all equipment is properly utilized.
  • Stock side-board with proprietary sauces, linen and other equipment for service.
  • Check all furniture in the station maintenance.
  • Lay out tables and covers as per standards.
  • Fold napkins into prescribed attractive styles.
  • Equip oneself with orders pads, pencils, waiter cloths, matches and bottle openers.
  • Requisition fresh restaurant linen and flowers in consultation with supervisor.
  • Air restaurant by opening windows.
  • Ensure all areas in the station are cleaned and organized.
  • Acknowledge returning and regular clients.
  • Greet guests on arrival, provide the menu and advise of any specials.
  • Take food and beverage orders and repeat orders, ensuring that the guest gets the right order.
  • Enhance food and beverage sales through the art of suggestive up selling.
  • Develop restaurant image through high standards of service to guests.
  • Knowledge of the different conference packages; different table settings.
  • Be fully conversant with all hotel facilities and services.
  • Act on flags and special requests.
  • Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day.
  • Answer queries on house facilities and places of tourist interest.
  • Maintain confidentiality with regard to guest's personal information.
  • Provide assistance to guests on all matters relating to their stay.
  • Act on any complaint received and follow up with the guests; any comments should be forwarded to the outlet supervisor.
  • Check reservations for the shift and allocate with the approval of the outlet supervisor.

Room Service
  • Complete mis en place before the shift commences.
  • Set up trays and trolleys as per standards.
  • Equip oneself with knowledge of "dujour" items and "not available" items, menu preparations and presentations.
  • Extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship.
  • Clean and polish allotted silverware, cutlery, glassware and chinaware.
  • Execute orders in guest rooms ensuring speed, quality and personalization.
  • Clear trays/trolleys from guest rooms/floor corridors.
  • Prepare and place complimentary fruit baskets in guest rooms.
  • Attend to room service telephones promptly within three (3) rings.
  • Familiarize oneself thoroughly with room service menu.
  • Take down guests' food or beverage order as per guests' requirement and display salesmanship to get greater revenue.
  • Note down KOT/Check, follow up on orders.
  • Fill up summary sheet.
  • Enter in the logbook any complaints, delays, suggestions.
  • Note down outlet reservation in the reservation register of each closed outlet.
  • Make KOTs/Checks from door knob orders.
  • Ensure that an absolute degree of courteousness and warmth is maintained when conversing with the guest.

F&B Administration
  • Perform, as directed, routine clerical and administrative tasks, including typing, filing, generating and distributing correspondence; recording, transcribing and distributing minutes; handling mail and producing all necessary documents.
  • Provide administrative support, manage reservations, handle special orders, and accommodate special requests from customers, as directed, on a daily basis, including holidays and special events, for the restaurant outlets.
  • Maintain daily, monthly and annual calendars for the food & beverage department heads, providing daily time management support.
  • Respond to inquiries regarding each program and event.
  • On-site attendance at all programs and events.
  • Full event production and management of all assigned events and additional special events throughout the year.
  • Manage budget for each event.
  • Negotiate and secure venues, work with catering managers on all event logistics - F&B, AV, Set, event timeline.
  • Work with marketing on event promotion, signage and materials.
  • Work with vendors and negotiate prices for all items.
  • Research potential vendors and venues.

FINANCIAL RETURN
  • Maintain cash float & reconcile daily.
  • Assure accountability for cash float issued.

RESPONSIBLE BUSINESS
  • Comply with and ensure adherence to all of the hotel's policies and procedures.
  • Comply with all occupational health and safety policies and procedures.
  • Attend all scheduled meetings.
  • Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
  • Ensure that all irregularities are reported to the immediate supervisor.
  • Coordinate with the following:
  • Front Office for arrival, departure, VIP information, group information house count.
  • Housekeeping for fresh linen, uniforms, flowers and cleanliness.
  • Kitchen personnel for placing and pick up of guest food order.
  • Stewarding for supplies of silverware.
  • Bars for beverage requisition.
  • Stores for material requisition.

PEOPLE
  • Oversee work performance of new Waiter/Waitress when it comes to servicing, posting to micros, audit and cash balance reporting.
  • Help train new hires on-the-job trainees (On the Job Training) and cross-trainees in the food and beverage department.

GENERAL
  • Report for duty on time in accordance with the weekly rota.
  • Communicate effectively with all other departments.
  • Attend meetings, training sessions and any other required meeting or training session.
  • Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
  • Ensure safe work practices are adopted at all times and report any OHS concerns immediately to your direct manager or HR Manager.
  • Ensure the presentation, quality and quantity of food and beverages are to the hotel standards.
  • Provide administrative support, manage reservations, handle special orders, and accommodate special requests and banquet booking requests on a daily basis, including holidays and special events.
  • All client requests are acted on and in accordance with service standards.
  • Maintain a professional and organized work environment.
  • Guest satisfaction feedback.
  • Accuracy of work, cash handling and financial.
  • Personal presentation and commitment to the company's core values.

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