Chief of Planning and Performance

Role Purpose:

Lead and develop policies and procedures to guide the organization. Directs the efforts of

all performance improvement initiatives to ensure overall compliance with all regulatory standards including

national, international, accrediting bodies, and other agencies.

Oversee and provide guidance for all Quality Management, Strategic and Operational Planning, Infection

Prevention and Control and Patient (VIP) Relations resulting in overall quality, risk management and patient

safety. Direct the efforts of all performance improvement initiatives to ensure overall success.

Strategy Development and Implementation:

• Develop overall strategy (Business Plan) and successful implementation. Guide Development of Annual operational plans. Guide development of quarterly strategy report and present it to the Executive Committee.
• Facilitates alignment between improvement initiatives and the organization's strategic plan; directs the day-to-day execution of the strategies necessary to successfully improve the outcomes and results of the organization.
• Ensure integration of Strategy and Quality with the Foundation.
• Responsible for maintaining the facilities system-wide Quality program; to include data collection, aggregating and analysing data, maintaining policies and procedures.
• Ensure reportable elements are available electronically on electronic reporting system agreed with overall business strategy. Provide governance oversight based on the organizational authority matrix on plans, policies, procedures, and committee structures.
• Lead accreditations and team build by leveraging organization leaders and their staff towards meeting accreditation standards.
• Represent the organization on a strategic planning level and quality level at the national level with the Ministry of Public Health and other governmental entities.
• Represent the organization in terms of education to the public for national conferences and internal events and for internal customers related to Leadership mandate.
• Collaborate with organizational risk management to ensure risk reduction is achieved and the clinical risk management processes are supported.

Quality Management:

• Evaluate and document the effectiveness of the quality management system. Guide and support Head of QM as requested and as deemed appropriate.
• Provide leadership during accreditation. Ensure organizational adherence to all standards and regulatory requirements through effective communication and guidance to the key stakeholders and leadership.
• Conduct internal audits and risk analysis as determined as issues arise through use of Quality Management tools and in alignment with organizational risk management.
• Provide support to performance improvement activities. Support staff in their development and for their requests.

Infection Prevention and Control:

• Support Infection Prevention and Control administratively and works closely with the Medical Chair(s) of Infection Prevention and Control as deemed appropriate. Guide and support IC practitioners and coaches them in terms of communication to internal and external audiences, performance management of key safety indicators and workflows related to emergency situations.
• Provide leadership in conjunction with medical and clinical staff expectations of service. Provide communications to external bodies as required. Provide facilitation at organizational level related to IPAC.

Planning and Monitoring:

• Supports reporting through guidance of reporting structure for strategic and operational elements of business and operational plans to reporting staff.
• Works as required with both internal (Healthcare Informatics and Department HOD's) and external stakeholders (vendors, etc.) to provide the appropriate infrastructure for reporting to ensure accurate and easy to read reports are available to the leadership team.
• Supports reporting staff to ensure skills upgrade for new systems, relevant technologies, and software systems.

Patient Relations:

• Support on issues that arise from incident reporting and/or opportunities for improvement that arise. Guide the Head of PRs related to VIP and complaints service to include support of HOD's in terms of complaints process and patient resolution process.
• Support complaints resolution as required.
• Support staff in their development and requests.

Executive Committee member:

• Present progress and new innovations to continually improve the organization internally and to external parties as appropriate.
• Participate in leadership rounds and individual walk arounds seeking staff feedback. Provide key communications and vet for approval for the Executive Management Committee.
• Discussion on strengths and weaknesses of presented subjects. Recommend and approve based on Chair request.
• Routinely updates CEO/Committee membership on new and existing initiatives and their progress and staff discussions when doing walk abouts.

Support-CEO office:

• Support CEO upon request on external stakeholder management (corporate presentation, accreditation requirements meeting attendance, stakeholder management).
• Support CEO Office staff related to leadership rounds and messaging.

People Management:

• Provide guidance and direct input to the development plans and performance management of direct reports to meet the organizational mission and objectives.
• Assume or accept any other responsibilities as assigned by the direct supervisor within the position role and responsibility.
• Patient Safety-Attend and successfully complete competencies which focus on patient safety initiatives implemented within the organization. Patient Safety Training is an annual requirement, to include all organizational leaders, staff, service, and contracted providers.

Necessary knowledge and Experience to be able to do the job.

• Minimum 12 to 15 years of experience in which 4-7 years should be in a similar position / responsibility, in the healthcare industry.
• Demonstrated experience in coaching in a healthcare environment, Strategy and Performance Development, and Quality Management/Accreditation with experience in Infection Prevention and Control will be ideal.
• Experience with relationship building, conflicts resolution, effective meeting set up and implementation is a must.

Education and Certification requirements

• Master`s in Healthcare Management/Administration is ideal.
• Bachelor's in healthcare management or business administration or similar will be considered if outstanding performance/accomplishment is demonstrated through credentials and reference review.
• CPHQ (Certified Professional in Healthcare Quality) and an executive qualification such as Fellowship of American College of Healthcare Professionals (FACHE) is a definitive advantage.

Skills:

• Clear understanding of organizational structures and how to manage change in an evolving and growing organization.
• Ability to effectively communicate in a professional manner with diverse groups of professionals and guests of the organization is especially important to the position.
• Effective skills in group facilitation and education are also critical to success.
• Business knowledge and ability to appropriately budget and spend to budget.
• Professionally groomed to project a positive image.
• Effective communication with excellent verbal and written language skills is a must.