Service Desk

Five Rivers Analytics (FRA), an Akima company, seeks a Service Desk Administrator to deliver front-line IT support in Qatar. You will respond to and resolve PC, printer, and network issues, log tickets in ServiceNow, and coordinate with IMOs to route unresolved items.The role demands excellent customer service, strong communication, and the ability to work...

Confidential Company in Doha, Qatar, is seeking a Service Desk Analyst to enhance IT operations in sports venues. The candidate will manage incidents, support users, and ensure smooth IT communication during events.Qualifications include a Bachelor's in IT and 2-4 years in Service Desk or IT Support. Hands-on experience with platforms like ServiceNow is...

We are seeking a Service Desk Analyst to support incident management and service desk operations within sports venues and event environments. The successful candidate will be responsible for ensuring smooth IT operations, timely incident resolution, and operational reliability during sporting events and day‑to‑day operations.ResponsibilitiesMonitor and...

Job Role: Service Desk Staff Job Description: Provide Service Desk coverage during business hours. Receiving users' incidents and requests via multiple Communication Channels. Logging, categorizing, and prioritizing all tickets in the ITSM tool. Assist Users in resolving Incidents or service requests over the phone or othercommunication channels. Escalating...

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for...

The University of Doha for Science and Technology (UDST) invites applications for an IT Service Desk Manager to oversee its IT service desk operations, ensure timely responses, and monitor service levels. The role requires clear communication with campus stakeholders and a focus on user satisfaction.Responsibilities include incident resolution, user...

Madre Integrated Engineering in Doha is seeking a full-time Service Desk Coordinator to receive assigned service tickets and coordinate technician dispatch.You will track acknowledgements and SLA timelines, follow up on ageing tickets, and maintain clear communication with TOC and affected departments during incidents.This role requires a diploma in IT, at...

Madre Integrated Engineering is seeking a capable IT Help Desk professional to provide first-line support for incidents and service requests in Doha. You will log, prioritize, and resolve tickets, escalating when needed, while ensuring SLAs are met.The role requires 2–5 years of service desk experience, strong Windows/365/AD knowledge, basic networking,...

Five Rivers Analytics is looking for a Service Desk Administrator to work in Qatar, To join our team of outstanding professionals, Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using...