Information Technology Specialist

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jol Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

About The Role

Provide and support the data processing function of the Hotel. Maintain the Hotel's data processing network system, personal computer software as well as training the associates on proper equipment handling and computer operations. Work closely with department heads and users.

What You Will Do
Systems Administration

  • Maintain and manage user/group accounts, configurations, and access permissions.
  • Troubleshoot and resolve system access issues.
  • Maintain detailed on-site documentation for all IT systems.
  • Ensure high levels of service and support as per Service Level Agreements (SLA).
Server Infrastructure Management
  • Assist in the planning, design, and capacity management of server infrastructure.
  • Monitor server performance, apply operating system upgrades and patches, and restore services as needed.
  • Perform regular backup procedures, ensure data integrity, and manage system recovery processes.
  • Oversee virus protection management and implement best practices.
Network Infrastructure Management
  • Support the planning and design of network infrastructure for current and future needs.
  • Assist in device implementation, capacity planning, and troubleshooting.
  • Coordinate with third-party vendors to ensure optimal network functionality.
Deskside Support Services
  • Diagnose service outages and provide desktop restoration or repair services.
  • Coordinate hardware repair through third-party vendors when necessary.
  • Provide troubleshooting and restoration services for end-user systems, ensuring virus protection is in place.
Technology Implementation
  • Actively participate in property-level and corporate-initiated technology implementations.
  • Promote and maintain Four Seasons core technology standards and best practices.
  • Assist in the coordination of new acquisitions, openings, and major IT projects.
Maintenance and Proactive Processes
  • Develop and execute proactive maintenance processes for property systems.
  • Provide 24/7 support for mission-critical systems.
  • Maintain a high level of operational readiness and system availability.
Communication and Administration
  • Act as a communication point for technology-related issues within the property.
  • Assist with the coordination of third-party vendor management.
  • Document and promote best practices for property-level IT systems.
What You Bring
  • Previous IT experience, preferably in the hotel, leisure, and/or service sector.
  • Experience of all Microsoft systems.
  • Experience of hotel applications, such as Fidelio and Micros, etc.
  • Excellent organizational and interpersonal skills.
  • Current technical skills and knowledge of technology.
  • Excellent command in English.
  • Good eye / attention to details.
What We Offer
  • Opportunities to build a successful career with global potential.
  • Unique strong culture - diversity of 50 different nationalities.
  • Living accommodation in a high quality, well-resourced apartment.
  • Excellent Training and Development opportunities.
  • Employee Recognition Programs.
  • Complimentary nights at FS Hotels Worldwide.
  • Paid home leave tickets.
  • Complimentary meals in employee restaurants.
  • Free transportation to work.
  • Medical coverage.

You could also learn more about employment with Four Seasons via the following channels:

  • Facebook
  • LinkedIn
  • Jobs
  • Twitter

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

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