Business IT Change Manager

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
About The Role

The Business IT Change Manager is responsible for the identification, development and implementation of automated systems and processes that supports the business initiatives. As the key driver of IS (Information System) resources, the role will be pivotal in ensuring that management IT/IS needs are met. Act as advisor and coach to maximize effective use of technical resources. Ensure timely support to minimize downtime due to systems and equipment failure, whilst maximizing the use of available technical resource from within the Qatar Group network and beyond.

Accountabilities Include, But Are Not Limited To

  1. Apply a structured methodology and lead IT change management activities, set up service level agreements with key IT/IS functions that supports prompt resolution of service-related issues and development and implementation of new systems and upgrades.
  2. Conduct impact analysis, assess change readiness and identify key stakeholders, hold people accountable to ensure effective delegation, monitoring and delivery of IT projects and IT related activities for business improvement.
  3. Develop and implement an IS project plan that supports the strategy. Identify and recommend service enhancements and/or cost saving efficiencies.
  4. Work with IT project managers for assigned projects, responsible for core IT systems/modules for business rules administration, user access and monitoring, agreeing shared accountabilities, thus ensuring effective project planning and monitoring, liaise effectively with HOD and other staff to ensure business and user needs are identified and incorporated into IT-initiatives.
  5. Ensure IJAT (User Acceptance Testing) is completed, signed off, training and implementation phases of projects to ensure on-time and efficient delivery with minimum disruption to the business.
  6. Provide regular feedback to IT teams on the functional non-conformities or issues related to business system usage, plan with IT teams on resolution of the concerns for improvements.
  7. Keep updated of latest and future technical developments that may deliver competitive advantage and/or improve core business activities.
  8. Undertake a number of administrative activities to ensure operates within industry and corporate legal and operating protocols.
  9. Responsible for core IT systems/modules for business rules administration, user access and regular monitoring of control transactions.
  10. Ensure correct usage of systems and implementation of agreed/defined processes, including process audits.
  11. Responsible for documenting the requirements for system enhancement/developments to meet the business unit's requirements such as the regulations, improved controls, efficiency, support growth, to standardize process.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before.

Job Posting

Mar 20, 2025, 8:24:46 PM

About You

The successful candidate will have the following:
  • Bachelor's Degree or Equivalent
  • Minimum of 6 years of job-related experience

Job Specific Skills
  • Command of English language
  • Broad Knowledge of Retail Domain
  • Super user level knowledge & experience of Retail systems
  • Excellent Computing/IT/interpersonal and organizational skills with ability to communicate effectively

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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