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Airport Operations Agent

1 month ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

Job Description - Airport Operations Agent | Discover Qatar (216120)

Job Posting

Mar 18, 2025, 1:30:33 PM |

Primary Location

Doha

Unposting Date

Mar 26, 2025, 2:29:00 AM

About the role

Delivers an exceptional service in all areas of the unit on which assigned. Provides effective operational support to the DQ Senior Airport Agent and assists the team members on operational tasks.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

Operational Responsibilities
  • Provide face-to-face customer assistance at Discover Qatar desks at Hamad International Airport to represent DQ Brand as a 5-star Destination Management Company of Qatar Airways.
  • Efficiently deliver tasks related to transit tour bookings, hotel bookings, meet and greet services and airport transfer services at HIA in compliance with the Standard Operating Procedures of DQ Leisure Operations.
  • Communicate with airport staff and other Discover Qatar departments effectively to fulfill customer requirements necessary to achieve a seamless airport journey.
  • Provide special assistance to customers with special requirements i.e., young travelers, elderly and passengers with reduced mobility in coordination with Special Handling Team when necessary.
  • Resolve minor complaints and provide alternatives to DQ customers having flight disruptions in regards to their tour, hotel or airport transfer booking amendments.
  • Escalate out of hand situations promptly to Senior team members using the appropriate escalation channels to ensure timely resolution of customer issues.
  • Ensure full awareness of work health and safety requirements and expectations in order to minimize health and safety risks for self and colleagues.
  • Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.
  • Actively promote and sell DQ Transit Tours and services offered at HIA and ensure assigned sales targets are met.
  • Upsell or cross-sell DQ products and services to maximize sales opportunities and achieve high revenue.
  • Stay abreast of the latest DQ products and services, changes on service inclusions, terms of service and pricing to ensure accuracy on sales transactions.
  • Perform sales reconciliation and prepare shift sales reports using office systems tools and booking/reservations systems.

About You

  • High school graduate with a minimum of 2 years of job-related experience.
  • Excellent command of the English language.
  • Outstanding knowledge of MS Word and Excel.
  • Good knowledge of destination information and local market practices.
  • Having a diploma in Travel and Tourism (IATA) will be an advantage.
  • Must be able to speak one of the languages listed below:
    • Italian
    • Russian
    • Mandarin
    • Spanish

How to Apply

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

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