Senior Information Technology Service Management Consultant

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Senior ITSM Consultant – BMC Remedy

ROLE PURPOSE

The ITSM Consultant is to provide guidance and expertise to organizations in the design, implementation, and continuous improvement of their IT service management processes based on BMC Solutions. BMC Certified Professionals are preferred. They are responsible for ensuring that IT services are aligned with business needs and for optimizing IT service delivery to improve efficiency, effectiveness, and customer satisfaction. The primary purpose of the ITSM Consultant role is to help organizations achieve their IT service management goals.

RESPONSIBILITIES

  1. Assessing an organization's current IT service management processes, Tools Maturity (BMC Suite) and identifying areas for improvement.
  2. Developing and implementing IT service management strategies and plans that align with business objectives.
  3. Designing and implementing IT service management processes, such as incident management, change management, and problem management.
  4. Advising and coaching IT staff and management on IT service management best practices.
  5. Facilitating communication and collaboration between IT teams and other business units.
  6. Conducting IT service management assessments and audits.
  7. Monitoring and reporting on IT service management performance and effectiveness.
  8. Conducting IT service management training and awareness sessions.

REQUIRED COMPETENCIES

  1. Strong knowledge of IT service management frameworks, such as ITIL V4, COBIT, or ISO 20000.
  2. Excellent communication and interpersonal skills to interact effectively with stakeholders, IT teams, and other business units.
  3. Analytical and problem-solving skills to identify and address complex IT service management issues.
  4. Project management skills to manage IT service management projects.
  5. Strong leadership and coaching skills to guide IT staff and management in IT service management best practices.
  6. Ability to work in a fast-paced environment and handle multiple projects simultaneously.
  7. Knowledge of IT service management tools, such as BMC Remedy.

EXPERIENCE AND QUALIFICATION

  1. Bachelor's Degree in Computer Science, Information Technology, or a related field.
  2. Experience in designing and implementing IT service management processes.
  3. Strong understanding of IT service management best practices, such as ITIL V4 or COBIT.
  4. Experience with IT service management software and tools.
  5. Experience in project management and change management.
  6. IT service management certifications, such as ITIL Expert or ISO 20000 Lead Auditor, are highly desirable.

Interested candidates may share applications to mcw-support@mannai.com.qa

#J-18808-Ljbffr

  • Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International (MSI) Full time

    Information Technology & Digital Risk OfficerJob Description:Responsible for identifying, assessing, and mitigating IT and digital risks that may impact the organization. This role will work closely with various teams to ensure the security and integrity of the organization's IT systems and data.The IT Risk Officer will be responsible for conducting and...


  • Doha, Baladīyat ad Dawḩah, Qatar University of Doha for Science and Technology UDST Full time

    OverviewUniversity of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job purpose: The IT Program Manager takes ownership of the IT projects to ensure applications and services are successfully delivered (e.g., against scope, cost, time, quality) and maintained through the application of program management methodologies and business operations. They will be responsible for upholding processes for Project Management resources,...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company DescriptionTechMantra Global is a Technology, Consulting, and Outsourcing company based in Doha, Qatar. We deliver end-to-end IT solutions by partnering with global technology companies such as Microsoft, Salesforce, Oracle, SAP and Sitecore. Specialized in Salesforce CRM, cloud solutions like Azure, Azure data factory, Azure DevOps, Power Apps, BI...


  • Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    Job Title: Information Technology ManagerAbout the Company: Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for our exceptional service and luxurious accommodations.Job Summary:We are seeking an experienced IT professional to join our team as an Information Technology Manager. The ideal candidate will have prior...


  • Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International (MSI) Full time

    Job Description:Responsible for identifying, assessing, and mitigating IT and digital risks that may impact the organization. This role will work closely with various teams to ensure the security and integrity of the organization's IT systems and data.The IT Risk Officer will be responsible for conducting and challenging Root Cause Analyses (RCAs) for...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third-party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information...


  • Doha, Baladīyat ad Dawḩah, Qatar Lhs Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Lusail Hospitality and ServicesCIPD Associate, SAP Implementation Consultant, Business Process Integration with SAP S/4HANAAbout Role:The IT Technician will be responsible for providing technical support in the organization. The incumbent is responsible for...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Rixos Qetaifan Island NorthOpening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Date Posted: 2023-09-13Country: QatarLocation: QATDA111: Doha, Qatar, Alfardan Office Tower, 26th Floor, 61 Alfunduq Street, West Bay, P.O.Box 23875, Doha, QatarPosition Role Type: UnspecifiedAt Raytheon Missiles & Defense, you have the opportunity to try new things and make a bigger difference across a broader end-to-end solution, a richer technology and...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    At Transguard Group, we value our employees' expertise and seek individuals who can drive our growth. As a Cybersecurity Presales Consultant, you will be responsible for developing and maintaining strong relationships with our clients to provide them with tailored cybersecurity solutions.This role involves creating and presenting technical proposals,...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    The Senior consultant- DFIR will be responsible for carrying out and leading investigations on a daily basis at lxbfYeaa.Key Skills and QualificationsThe ideal candidate will have a strong background in the information and cybersecurity domain, and will possess excellent verbal, written, and interpersonal communication skills.Responsibilities:Carry out and...


  • Doha, Baladīyat ad Dawḩah, Qatar Anotech Full time

    Senior Consultant Network and Infrastructure SecurityThe Senior Consultant is an expert in his/her field who is responsible and empowered to provide governance and management of cyber security for the company's customer-facing solutions and environments. He/She will ensure that systems are up to date, hardened, and compliant with all applicable internal,...


  • Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

    Tanqeeb Career OpportunitiesWe are committed to providing our employees with challenging and rewarding career opportunities. As a Data Insights Manager, you will play a key role in delivering business value through data-driven decision making. You will work closely with cross-functional teams to develop and implement data analytics solutions that drive...


  • Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

    Director of Information Technology (CIO) Jobs in Doha, Qatar by People Dynamics | ArabJobs.com Director of Information Technology (CIO)People Dynamics - Doha, Qatar Posted In 23/7/2013 Apply For JobApplicants 40 Views 7129 Job Description The Director of Information Technology will report to the Vice-President for Administration &...


  • Doha, Baladīyat ad Dawḩah, Qatar Sovereign Realty & Management LLC. Full time

    Senior Pavement Management ConsultantWe are seeking a highly skilled Senior Pavement Management Consultant to join our team in Qatar. As a member of our management consulting group, you will play a crucial role in providing technical expertise to our client in the transformation journey of their Roads Operation and Maintenance Department.The ideal candidate...


  • Doha, Baladīyat ad Dawḩah, Qatar University of Doha for Science & Technology Full time

    Job DescriptionUniversity of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master's degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing...


  • Doha, Baladīyat ad Dawḩah, Qatar VINIRMA Consulting Pvt Full time

    VINIRMA Consulting Pvt is a boutique firm providing technology consulting and professional services.We are seeking a highly skilled Technology Consulting Specialist to join our team.About the Job:This role involves developing and implementing SAP Data Services and Business Objects reports.You will work closely with cross-functional teams to deliver...

  • Sales Manager

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Information & Communication Technology Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionCandidate ProfileUniversity Degree in Computer Science, Computer or Telecom Engineering, or equivalentAt least 3 years of sales experience in selling technology solutions. Good command of EnglishReadiness to learn modern technologies and do the...


  • Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full time

    Job SummaryEchelonix is seeking a Strategic Technology Consultant to lead the development, coordination, and execution of our Information Technology strategic roadmap. As a key member of our team, you will be responsible for ensuring alignment with Enterprise Architecture Domains and Principles.The ideal candidate will have at least ten years of progressive...