CME - Client Services Specialist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Canon EMEA Full time

To professionally handle Management Print Services (MPS) clients, following project deployment and providing reviews and customer service during the contract period.

What We Give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

  • Provide pleasant, courteous, and professional customer handling relations over the phone, emails, and face to face.
  • Responsible to manage the day-to-day operational requirements and Ad hoc requests of MPS customers to ensure customer satisfaction.
  • Prepare and conduct quarterly/bi-annual MPS review meetings with MPS clients, with the required time scale covering volume utilization, service calls, SLA KPIs, machine utilization, etc.
  • Maintain the MPS Reviews schedule to ensure complete coverage for our MPS customer base.
  • Support the Sales team with all data, reports and analysis required to manage their accounts and work on contract renewals.
  • Responsible for account development by capturing opportunities to increase profitable revenue growth within existing sites by introducing new services and by increasing demand for existing services.
  • Ensure services are delivered in line with the contract terms, that SLA's deliverables are met.
  • Monitor and manage incidents and problems to achieve agreed contractual SLA's.
  • Communicate the progress to the customer until closure.
  • Maintain a high level of customer satisfaction and resolve all customer complaints.

What We Ask
  • Graduate Degree.
  • Background within a Business-related field (preferred).
  • Working experience of 2-3 years in a customer-facing role.
  • Strong customer service orientation, & excellent communication skills both on the phone & in person.
  • Proficiency in MS Office Word, Excel & PowerPoint.
  • Fluency in written and spoken English.

You will need
  • Ability to deliver extraordinary levels of customer service & provide creative solutions to clients.
  • Dynamic & a 'finisher' with an eye for detail & the ability to drive through solutions.
  • Strong commercial orientation with broad business understanding & skills, equipped with a sharp intellect to focus on key issues with an attention to detail & accuracy of information.
  • Flexible to new situations & challenges.

Further Information

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

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