Cloud Solution Architecture

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architect (CSA), specializing in Data and Analytics, who is passionate about driving our customers' transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. This role is Microsoft onsite only.

Responsibilities

  • Customer Centricity
  • Understand customers' overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value.
  • Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
  • Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment.
  • Customer/Partner Insights - Provide feedback & insights from customers/partners.
  • Business Impact
  • Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
  • Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP).
  • Apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive POCs and MVPs, and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate.
  • Technical Leadership
  • Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
  • Learn It All - Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
  • Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.

Qualifications
  • Bachelor's degree in computer science, Information Technology, Engineering AND 2+ years' experience in cloud/data technologies, information technology (IT) consulting/support, systems administration, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
  • Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
  • Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
    • Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to 'read the room.'
    • Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what customer has said.
  • Technical
    • This is a role that needs the candidate to have hands-on experience in areas of expertise.
    • Deep domain expertise in one of the Data-specific areas, such as Azure SQL Data (IaaS/PaaS), deployments and migrations to the cloud, Open-source database deployments and migrations, Cloud Scale Analytics, Data Governance, etc. OR hands-on experience working with the respective products at the expert level.
    • Experience creating Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments.
    • Competitive Landscape: Knowledge of key Data & Analytics platforms such as AWS, GCP, Snowflake, etc.
    • Software development practices like DevOps and CI/CD tool chains (i.e., Jenkins, Azure Developer Services, GitHub) and container orchestration systems (i.e., Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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