Virtual Recruitment Event
3 days ago
Job Description - Virtual Recruitment Event | Customer Service Agent - Buggy Operator | Qatar Aviation Services (2500006F)
Job PostingMar 18, 2025, 8:20:29 AM
Primary LocationDoha
Unposting DateMar 25, 2025, 8:59:00 PM
Join us at Qatar Airways Hub Customer Services Team
We are seeking talented individuals to join as Customer Services Agent - Buggy Operator for our award winning team with Qatar Aviation Services.
In this role you will provide consistent quality of service and exceptional assistance to all customers at the designated areas such as (but not limited to) check-in counters, boarding gates, transfer desk (disruption unit), offices, ramp, lost & found, crew terminal, MATAR buggy shuttle services and special handling section in line with the agreed service standards and procedures with our airline customers and to ensure the compliance of laid down safety and security procedures and local authorities are implemented accordingly.
Accountabilities:- Projecting a caring and service-oriented image which entails warm, hospitable, and pleasant attitude to ensure proper handling of all passengers including the special assistance they need and to meet total customer satisfaction.
- Follow the standard operating procedures (SOP) laid down by the department and customer airlines; consistently apply the established service standards to ensure department's compliance with ISO standards and the agreed Service Level Agreement with the customer airline.
- Report for duty on time as per roster with full company uniform and good grooming standards.
- Handle assigned Flight/Area as per duty allocation, SOP and work instructions:
Operate MATAR Buggy Cart within the Terminal
Special Handling
Check-In passengers following QAS Standards and Procedures
Floor Walking and Queue management
Managing flow at Immigration/Security Screening point
Hand baggage control
Boarding passengers
Transfer desk
Documentation and administration assignments
Passenger Arrivals and Baggage Services - Coordinate efficiently with internal and external departments for smooth operational achievement.
- Report any illegal, unsafe and corrupt activities observed.
- Assist line manager in the response to any emergency or a major operational disruption affecting HIA, Qatar Airways Group and other airline, including support of the Qatar Airways Special Assistance Program.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible.
QualificationsAbout you
- High School qualification with 1 year of Customer Services experience.
- Relevant experience in Customer facing role in service industry.
- Airport experience is an advantage but not a must.
- Experience/ good working knowledge of Departure Control Systems/ Macs/ Sabre/ Altea.
- Completed advanced courses or equivalent in Passenger Handling and Customer Services such as Introduction to Civil Aviation, Airport Passenger Handling and Check-in systems.
Don't miss out on the chance to be part of our team. If you have what it takes to deliver the best, then this opportunity is for you.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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