Anti-Fraud Analyst

6 days ago

Doha, Baladīyat ad Dawḩah, Qatar Ahlibank Qatar Full time

Job Purpose:

An Anti-fraud analyst monitors and reviews financial and non-financial activities on customers' bank accounts/cards to identify suspicions/red-flags that may lead to fraud. Reviews could be conducted on transactions processing systems, fraud monitoring systems, fraud monitoring reports, other exception reports and/or suspected fraud incidents referred by any other units. The job role may involve working closely with other units to effectively conduct transaction analysis and verification.

Strategy :

Support the bank's overall Anti-Fraud agenda by efficiently carrying out transaction monitoring/reviewing activities to strengthen fraud detection/prevention requirements to safeguard the bank's reputation and comply with local and international regulations and standards.

Policies and Procedures:

  • Ensure to follow the bank's policies and procedures, with strict adherence to Anti-Fraud policy, Information Security policy, and the bank's Code of Conduct.
  • Support the management to strengthen Anti-Fraud policies/procedures as applicable.

Functional Services :

  • Review suspicious fraud transaction alerts generated on transaction monitoring systems or internal reports.
  • Post reviewing the alerts, take decision to either close the alert due to no/minimal fraud risk or conduct transaction verification process with the customer.
  • Ensure to close suspicious fraud alerts, along with closure remarks, on system and reports.
  • Coordinate with other units in the bank, as applicable, to apply fraud mitigating actions/controls on customers' accounts and cards.
  • Maintain/update MIS/Metrics related to fraud detection/prevention activities.

Reporting :

Ensures that all relevant reports and key metrics related to fraud trends affecting the Bank are prepared timely and accurately when requested for by management.

Continuous Improvement :

  • Ensure to attend seminars/training programs nominated by management to improve job-related knowledge and skills.
  • Strive to continuously self-develop job-related knowledge and skills using available resources.
  • Effectively engage with colleagues/supervisors and develop case monitoring/reviewing skills.

Teamwork :

Works well with team members and builds healthy working relationships with other functions to ensure effective and efficient delivery of the unit's goals.

Committees and Meetings:

Represent the anti-fraud unit at forums/meetings as advised/instructed by management, while ensuring that participation/contributions at the sessions are within job holder's authority levels.

Related Assignments :

Undertake any other duties of similar nature directed by the management that are related to the unit's objectives and are within the expertise and skills of the jobholder.

Qualifications & Skills:

Minimum Qualifications:

Bachelor's Degree in Business Administration, Finance, or Accounting.

Basic Level Competencies:

  • Inspired
  • Considered
  • Engaged
  • Compliance
  • Planning & Organization
  • Analytical skills

Minimum Experience:

  • At least 2 years experience in banking.
  • Experience in customer communication and service.
  • Previous Experience working with fraud detection/prevention systems or transaction monitoring will be advantageous.

Skills & Knowledge:

  • A good understanding of what fraud is and effects of fraud.
  • Very good communication skills in English and Arabic.
  • Good telephone skills and multi-tasking abilities.
  • Knowledgeable of fraud trends and scams affecting the financial industry.
  • Attention to detail and ability to identify anomalies.
  • Good knowledge about banking products and banking operations.
  • Knowledge of MS Office applications.
  • Good email communication skills.
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