Major Account Manager
4 weeks ago
- Conduct Training needs analysis for the hotel
- Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance, and support of junior-, mid-level-, and senior leaders
- Provide support and development of Departmental Trainers as required
- Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
- Participate in regional meetings/workshops and ensure such activities are rolled out as required in the hotel
- Develop and implement organizational improvement strategies to drive Employee Engagement and EQ leadership style
- Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning)
- Promote a culture of learning and continuous improvement across all departments
- Collaborate with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs
- Assist with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support
- Ensure that global brand and culture initiatives are embedded within the hotel
- Support hotel with integrating and administering INES as a core learning resource
- Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices, and trends
- Certify hotel trainers & facilitators and L&D teams to deliver various programs
Qualifications
- Previous leadership experience in a similar role required
- Computer literate in Microsoft Windows applications and/or relevant computer applications required
- University/College degree in a related discipline preferred
- Excellent administrative, interpersonal, written, and verbal skills
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable with exceptional attention to detail
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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