Junior Client Advisor
2 weeks ago
A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and a strong commercial mindset is essential.
More than a Sales Associate, the Junior Client Advisor is a true personal advisor - someone who has a strategic sales mindset, a willingness to learn, and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
The Junior Client Advisor drives a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
Responsibilities- Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
- Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
- Maximize sales & customer satisfaction.
- Review customer complaints/suggestions and propose improvements in customer service standards.
- Support Store supply chain team, ensuring store Inventory by controlling receiving, display, sales, turnover, and back to vendors.
- Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotions; authorizing clearance sales; studying trends.
- At least 3 years of experience in the retail industry or similar industry.
- Excellent people skills, ability to motivate and teach leaders to succeed.
- Experience drafting manuals and setting operational standards.
- Ability to work with leaders to maintain consistency across all stores.
- Analytical, reporting skills, and business, commercial awareness.
- Inter-personal communication skills.
- Stock and Inventory management.
Company Industry: Retail
Department / Functional Area: Corporate Planning, Consulting, M&A
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