Groups & Events Manager

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Raffles Hotels & Resorts Full time
Company Description

Founded in Singapore in 1887, Raffles Hotels, Resorts & Residences are places of endless possibility where ideas are born, history is made and stories and legends are created. We champion fine art and design, and foster culture in all its forms within our storied walls and the communities beyond. Our renowned legacy of gracious service knows no bounds. We are the authentic heart of a destination.

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

Job Description

Raffles & Fairmont Doha are seeking an experienced and detail-oriented Groups & Events Manager to oversee the planning, coordination, and execution of group bookings, meetings, and luxury events. The ideal candidate will be responsible for delivering exceptional experiences, ensuring seamless operations, and maximizing revenue opportunities while upholding the brands luxury standards.

Key Responsibilities
  1. Group & Event Sales & Coordination
  2. Handle all group inquiries, prepare proposals, and convert leads into confirmed bookings.
  3. Develop customized event packages, ensuring alignment with client needs and brand standards.
  4. Work closely with corporate clients, wedding planners, and event organizers to create bespoke experiences.
  5. Conduct site inspections and presentations to showcase the hotels event venues and services.
  6. Event Planning & Execution
  7. Serve as the main point of contact for clients from initial inquiry to post-event follow-up.
  8. Coordinate with internal departments (F&B, Banquets, Culinary, Housekeeping, AV, and Front Office) to ensure flawless event execution.
  9. Oversee event logistics, room block management, VIP arrangements, and special requests.
  10. Ensure all events reflect the luxury and exclusivity of Raffles & Fairmont Doha.
  11. Revenue & Business Development
  12. Develop and implement strategies to maximize revenue from group bookings, MICE (Meetings, Incentives, Conferences, and Exhibitions), and social events.
  13. Work with the Sales & Marketing teams to identify new business opportunities and partnerships.
  14. Negotiate contracts, pricing, and terms while maintaining brand positioning and profitability.
  15. Client Relationship Management
  16. Build and maintain strong relationships with corporate clients, event agencies, luxury wedding planners, and VIP guests.
  17. Ensure a personalized and high-touch service approach to enhance guest satisfaction and loyalty.
  18. Handle client feedback and resolve any concerns with professionalism and efficiency.
  19. Reporting & Administration
  20. Prepare detailed event function sheets (BEOs) and ensure timely communication with relevant departments.
  21. Track event performance, revenue, and client feedback to optimize future offerings.
  22. Stay updated on industry trends and competitor activities to maintain a competitive edge.
Qualifications
Qualifications & Requirements:
  1. Bachelor's degree in Hospitality Management, Business, or a related field.
  2. 3+ years of experience in event planning, group sales, or MICE within luxury hospitality.
  3. Strong knowledge of event logistics, banquet operations, and revenue management principles.
  4. Excellent communication, negotiation, and presentation skills.
  5. Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
  6. Proficiency in event management software (Opera, Delphi, Cvent) and MS Office.
  7. Ability to work flexible hours, including evenings and weekends as required.
  8. Previous experience in a luxury hotel or resort is highly preferred.

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