Events Sales Manager

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

General Information

Country/Region: Qatar

Province/City: Doha

Location: Rosewood Doha

Department: Sales & Marketing

Job Type: Full-time Permanent

Job Description

OVERVIEW: Under the supervision of the Assistant Director of Groups, Catering & Events, Events Sales Manager is responsible for generating the majority of banquet revenue as well as assisting in the general management of the Catering Department.

RESPONSIBILITIES:

  1. To comply with the Hotel Code of Conduct at all times.
  2. Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post conference evaluation and account settlement.
  3. Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines.
  4. Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments.
  5. Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior the event.
  6. Communicate all information through regular follow up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments.
  7. Arrange group check-ins in liaison with Front Office Manager.
  8. Conduct pre – and post event briefings and communicate any comments relevant to the specific "event(s)" to all Departments concerned to improve addressed shortfalls, if any, within the operation.
  9. Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line the BEO.
  10. Consult with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus).
  11. Attend weekly BEO meeting including: Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions.
  12. Be aware of cyclical events and be pro-active in planning.
  13. Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering & Events Sales department.
  14. Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry).
  15. Ensure an effective handover of client's conference requirements and contract details from Sales Managers and Catering & Events team to the Operations Team.
  16. Maintain a high level of service by constantly training and coaching all direct reports and associates.
  17. To maintain all resort records, forms and policies as prescribed by management.
  18. To maintain and improve administrative standards of the Department.
  19. Properly maintain the function sheet folder and monitor all additions, deletions and changes of status.
  20. Monitor and update menu maintenance.
  21. Remain flexible in any changes presented by a client in respected to their planned or unplanned activities / functions.
  22. Meet conference organizers daily before and after the event to confirm details.
  23. React with urgency to any requests of the client to ensure maximum satisfaction during their conference.
  24. To ensure guest satisfaction and handle guest complaints.
  25. To establish outstanding guest relations.
  26. Report for duty punctually wearing correct uniform and name badge at all times.
  27. Provide courteous, professional service to external and internal clients at all times.
  28. Maintain good working relationships with own colleagues and all departments.
  29. Possess a comprehensive understanding of and adhere to the hotel's policy relating to Fire and Emergency, Hygiene, Health and Safety.
  30. Maintain a high standard of personal appearance and hygiene at all times.
  31. To respond to changes in the department as dictated by industry, company or Resort.
  32. Perform any other reasonable duties as designated by your supervisor.

ACCOUNTABILITY:

Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work. To report to his supervisor or respective Manager.

QUALIFICATIONS:

Experience: Minimum three years' experience for a luxury or ultra-luxury property.

Education: College degree or equivalent work experience.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

About Us

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city's most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world's pinnacle of private luxury living and contemporary style in Qatar.

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