Customer Engagement Manager – Physical Access Control Systems
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Customer Engagement Manager – Physical Access Control Systems
Company Profile:-
IDCUBE is a global provider of intelligent physical Access Control and security solutions, empowering organizations to secure people, premises, and operations. Founded in 2005, IDCUBE combines AI, cloud, biometrics, mobile credentials, and advanced identity technologies to deliver scalable and future-ready security solutions. Its flagship Access360 platform integrates access control, identity management, visitor management, digital credentials, attendance, and AI-driven security intelligence into a unified ecosystem. With a strong global footprint across the USA, UAE, and India, IDCUBE serves enterprises across diverse industries and geographies. With innovation, reliability, open architecture, and customer-centricity at its core, IDCUBE is redefining modern physical security.
Role Summary:-
A customer-facing technology and commercial engagement role responsible for strengthening customer relationships, supporting new business, and growing existing accounts across Qatar.
The role combines consultative technology sales, solution engagement, technical support, and account development, with a strong focus on increasing ARR, SLA, upsell and cross-sell revenue.
Key Responsibilities:-
- Conduct consultative sales pitches, product demonstrations, POCs and site surveys with end customers and System Integrators.
- Support Sales in opportunity development, technical validation, objection handling and deal closures.
- Regularly engage existing end users to understand evolving requirements and identify ARR, SLA, upsell and cross-sell opportunities.
- Act as a trusted technology advisor and recommend appropriate solutions, upgrades and services.
- Support customer deployments, commissioning, training and technical issue resolution when required.
- Build strong relationships with CXOs, security/facility teams, IT teams and System Integrators.
- Maintain customer intelligence, opportunity pipeline and account-growth plans.
Key KPIs
- Revenue and opportunities influenced/closed
- ARR & SLA growth
- Upsell and cross-sell revenue
- Customer meetings, POCs and conversions
- Customer retention and account expansion
Requirements
- 7–10 years’ experience in physical access control, security technology, ELV, presales, technical sales or systems integration.
- Strong customer-facing, presentation and consultative selling skills.
- Technically credible, commercially driven and comfortable engaging senior stakeholders.
- Experience working with System Integrators and enterprise customers.
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