Area Supervisor

Main Purpose

An Area Supervisor will achieve the highest quality of cleanliness by directing and coordinating the Soft Services operation in accordance with the standards and policies of FMM.

Accountabilities

• Provides a clean, well‑maintained airport by supervising the Soft Services operation.
• Lead a team of around employees in the allocated zone.
• Supervise the daily activities of the Custodian staff and Operational Team Leaders.
• Identify problem areas and formulate solutions.
• Conduct continual inspections to determine overall level of cleanliness and perform follow‑up.
• Strive to prevent accidents within the department.
• Oversee inventory, purchasing, disbursement and cost control for cleaning supplies, machines and equipment.
• Schedule and supervise all rotational and special cleaning programs as required.
• Meet and exceed client expectations by ensuring the department provides excellent service and teamwork.
• Conduct trainings on a regular basis.
• Maintain safe working conditions within the department and airport.
• Maintain open line of communication with appropriate managers.

Operational

• Utilize leadership skills and motivational techniques to maximize employee productivity and satisfaction of team members.
• Interview, hire, develop and conduct performance evaluations.
• Resolve problems and recommend discipline or termination for staff members.
• Keep managers fully informed of all problems or matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintain a favorable working relationship with all other company employees and stakeholders to foster and promote a cooperative and harmonious working environment.
• Adhere to company policies and procedures.

Qualification

Diploma or Associate Degree or equivalent in Business Management / Hotel & Restaurant Management / Housekeeping / Building Maintenance. BICSc / FIGR / ISSA (preferred).