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About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Spa Receptionist, you will be the first point of contact for our guests, providing a welcoming and professional service as they embark on their wellness journey. You will assist in managing spa appointments, greet and guide guests with warmth and efficiency, and ensure that every detail of the guest experience is flawless.
Your main responsibilities will include:
- Greeting and welcoming guests with a friendly, professional, and courteous demeanor upon arrival
- Managing spa reservations, ensuring accuracy in scheduling, confirmations, and cancellations
- Providing guests with information about spa services, treatments, and packages, offering tailored recommendations based on individual needs
- Handling guest inquiries, feedback, and requests in a calm, efficient, and positive manner
- Ensuring the spa area remains organized, clean, and stocked with necessary supplies
- Processing payments and handling guest transactions in a secure and accurate manner
- Collaborating with spa therapists and other team members to ensure a seamless guest experience from arrival to departure
- Maintaining a high level of knowledge about spa treatments, products, and the facilities offered
- Supporting the Spa Manager with administrative tasks, including guest record management and appointment tracking
- Adhering to all hotel and spa policies, procedures, and health and safety regulations
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Previous experience in a receptionist or front-of-house role, preferably in a luxury hotel, spa, or resort environment
- Excellent interpersonal and communication skills with the ability to build rapport with guests
- Ability to multitask and stay calm under pressure in a fast-paced environment
- Knowledge of spa services, treatments, and products is an advantage
- A positive, can-do attitude and a genuine passion for guest service
What We Offer
We'll reward all your hard work with competitive salary and benefits.
Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
