Head of 24/7 Service Desk

منذ 3 أيام

Doha, قطر malomatia دوام كامل ‏٣٣٬٠٠٠ ر.ق.‏ - ‏٦٠٬٠٠٠ ر.ق.‏ عقد

malomatia is seeking an SDU Leader to drive end-to-end Service Desk, IT Support, and L1 Application Functional Support for enterprise and government clients in Qatar. The role emphasizes ITIL v4 governance, 24x7 operations, and strong commercial oversight across SLA-driven contracts.

The candidate will manage multi-tier teams (L1/L2) across multiple accounts, ensuring service quality, customer satisfaction, and continuous improvement in a high-performing delivery organization.