[RWDHA] - Bar Manager

Benefits

• Competitive salary and benefits package
• High‑quality associate accommodation in prime locations in Lusail and the Pearl
• Birthday day off (because your milestones matter)
• Personalized development plans and continuous learning opportunities to support your career journey

Your Role

Guest Satisfaction

• Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels Group Culture and Brand Standard.
• Ensure that associates also provide excellent service to associates in other divisions as appropriate.
• Spend time in public areas observing associate‑guest interaction and talking with guests, work through Department Heads to coach associates in guest service skills as necessary.
• Ensure that all guest and associate complaints are resolved quickly and efficiently.
• Maintain positive guest and associate interactions with good working relationships.
• Implement agreed‑upon beverage policy and procedures throughout the property.

Finance / Administration

• Monitor the Beverage Cost to ensure it is in line with budget, prepare to take action for any variations.
• Ensure the selling price for any item sold is priced using the guidance of the F&B controller and its affiliated system in place, according to corporate office.
• Ensure that the bar is running efficiently, including the correct stock levels for all areas, including the front and back of the house.
• Communicate on the performance of the business in an ongoing fashion, including successes, concerns, and any issues or requirements for support.
• Manage all areas of business and T&C administration as required, as assigned to you by the DOFB/ADOFB/Beverage Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
• Ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB/Beverage Manager.
• Monitor actual and projected sales on a daily basis. Review meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded. Identify and address opportunities as needed.
• Manage incentive programs for upselling and marketing promotions.

Marketing

• Fully operate within the Marketing & Communications parameters and fully support any marketing campaign set up to promote the bar.

Operations

• Have a full working knowledge of the bar floor plan / layout and all F&B offers.
• Have a full knowledge of spirits, beers, wines, alcoholic and non‑alcoholic beverages.
• Have a full knowledge of bar OS&E and drinks garnishes.
• Have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.
• Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
• Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
• Micros, Open Table, Knowcross & all other systems as required.
• Establish excellent rapport with guests in a professional manner.
• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
• Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts.
• Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
• Build a personal profile as the managerial face of the bar.
• Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
• Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
• Ensure discretion and confidentiality with SAGs customers and ensure all information is added to the reservation in‑house database.
• Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times.
• Mentor associates as assigned to you, following all correct training procedures and standards.
• Monitor associate development on the floor identifying training needs and any areas of concern.
• Ensure all associates are developing within the departmental training program.
• Ensure eff