Restaurant Supervisor

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Raffles Hotels & Resorts Full time
Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

Job Description
Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.

Key Role And Responsibilities
  1. Ensure correct grooming standards are followed at all times
  2. Exceed guest satisfaction by knowing preferences and updating profiles
  3. Maintain detailed knowledge of the restaurant menu & daily specials at all times
  4. Be familiar with the beverage service including glasses used and appropriate garnishes
  5. Follow up on restaurant's financial, LQA, TrustYou, and Forbes targets on a daily basis
  6. Anticipate and service guests' requirements at all times
  7. Stay ahead of industry trends, creating and implementing new revolutionary standards
  8. Use opening and closing checklists to ensure smooth opening and closing of the venue
  9. Ensure service stations are constantly cleared and re-stocked during service
  10. Serve and clear food and beverage items in an unobtrusive and professional manner
  11. Present menus in a proactive manner
  12. Feel empowered and accountable within the workplace
  13. Keep the manager on duty updated of any guest feedback
  14. Maintain HACCP & FIFO standards as required by the regional governing body
  15. Follow Hotel Evacuation Policy in case of an Emergency
  16. Attend all necessary briefings and training sessions as instructed by the Manager
  17. Handle financial procedures according to guidelines set by the finance department
  18. Identify potential problems and anticipate guest needs
  19. Perform any duties and special projects as requested by management
  20. Report all issues and negative guest feedback properly
  21. Follow care program at all times, and report issues through the system to maintenance
  22. Ensure all hotel property and facilities are maintained in optimal working order
  23. Assist with collecting information for the monthly P&L review
  24. Record and report Glitch incidents with integrity and transparency
  25. Link all facets of service, cuisine, and entertainment
  26. In charge of training and grooming.
  27. Exceed all hotel standards at all times
Qualifications
Personal Attributes
  1. Motivator & Proactive
  2. Team player
  3. Positive attitude and well-spoken
  4. People person
  5. Result driven
  6. Open-minded
  7. Display initiative
  8. Organized
  9. Commitment to professional values
  10. Thinking outside the box

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