Royal Service Agent
3 weeks ago
The Royal Service Agent is the heart beat ofthe hotel operation. They will process all external and internalcalls either by redirecting calls or assisting the caller. TheRoyal Service Agent will take ownership of the caller’srequest and ensure follow up according to the hotel’sstandards. To serve as a liaison for guests requiring informationrelating to all aspects of the hotel. To maintain theHotel’s telephone system and assisting all external andinternal guests in operating the telephone system.
- Handle all guest requests promptlyand efficiently
- Communicate internal andexternal guest requests via “Royal Service”software
- Maintain and monitor the“Royal Service” softwaresystem
- Ensure all requests logged in“Royal Service” software are followed upaccording to the hotel’sstandards
- Provide information on hotelservices
- Promote internal outlets(Restaurants…)
- Have a sufficientworking knowledge of all departments, in particular Housekeeping,Front Office and Engineering
- Maintain anexcellent relationship with all departments, in particularHousekeeping, Front Office andEngineering
- Maintain accurate records of allinternal and external guest requests and follow-up with thenecessary department and/or guests in the pre-determined timeframe
- Maintain excellent communication withinthe Royal Service department as well as with all otherdepartments
- Provide guests with in roomcommunication tools and ensure correct setup
- Handle and distribute faxes, voice messagesand written messages for internal and externalguests
- Have full knowledge of thehotel’s emergency procedures
- Maintaina safe working environment
- Assist Front Officewith administrative duties asrequired
- Participate inmeetings
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Royal Service Agent
4 weeks ago
Doha, Qatar Fairmont Hotels & Resorts Full timeThe Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller’s request and ensure follow up according to the hotel’s standards. To serve as a liaison for guests requiring information...
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Customer Service Agent
1 month ago
Doha, Qatar Vistas Global Full time**We are looking for a Customer Service Agent preferably with background in the medical field.** Professional who is Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the...
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Guest Service Agent
1 month ago
Doha, Qatar Rixos Gulf Hotel Doha Full time**Guest Service Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...
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Customer Service Agent
1 month ago
Doha, Qatar ABH Holding Full timeOur Company is urgently looking for a Customer Service Agent. *Female *26-35 years old *3-4 years experience in related field *Excellent Interpersonal Communication Skills
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Guest Service Agent
4 weeks ago
Doha, Qatar TIVOLI GROUP Full timeThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner.You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.You will handle all guest enquires, requests and...
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Guest Service Agent
4 weeks ago
Doha, Qatar Hilton Full timeGuest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
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Guest Service Agent
1 month ago
Doha, Qatar Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
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Customer Service Agent
1 month ago
Doha, Qatar Al Nasr Holding CO Full time**Customer Service Agent** - The incumbent will be responsible to provide high quality customer services and ensure a smooth patient flow in the health centre - Treat patients courteously and with respect; and provide patients with accurate information. - Maintain smooth, organized, and orderly flow of patients moving in and out of hospital premises. - Guide...
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Customer Support Agent
1 month ago
Doha, Qatar Aldobi Online Trading and Service L.L.C Full time**Job Overview**: Position: Customer Support Agent (Bilingual: English and Arabic) Company: Aldobi Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a...
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Multi-Property Reservations Agent
4 days ago
Doha, Qatar Marriott International, In Full timeJob NumberJob Category Reservations Location Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N PositionType Non-Management POSITION SUMMARY Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guest reservation...
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Guest Service Agent
1 month ago
Doha, Qatar Tivoli Full timeCompany Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...
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Guest Service Agent
1 month ago
Doha, Qatar BANYAN TREE Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Guest Service Center Agent
4 weeks ago
Doha, Qatar IHG Hotel & Resorts Full timeAs a Guest Service Center Agent, you will be responsible for dealing with guest requirements in a courteous and professional sales-oriented manner to both internal and external guests.Similar experience in a luxury hotel and/or resortVery good English communication skills, fluency in other languages is essentialStrong organizational skillsAbility to work in...
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Cluster Reservation
7 days ago
Doha, Qatar RAFFLES Full timeCompany Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Customer Service Agent
3 weeks ago
Doha, Qatar Starlinks Full timeCustomer Service Representativesto provide superior customer services to all customers calling thecall centre.Guide customers on available Ooredoo productand services, packages, value added servicesFollowstandard procedures for proper escalation of unresolved issues tothe appropriate internal teams.Ensure proper recordingand closure of all issues.Research,...
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Network Engineer/service Desk Agent
1 month ago
Doha, Qatar AL FARAH CONTRACTING Full time1)Network Engineer(CCNA/CCNP) with 2 Years of Experience 2)Service desk Agent (ITIL 3 or 4) Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)
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Customer Service Agent
4 weeks ago
Doha, Qatar Starlinks Full timeCustomer Service Representatives to provide superior customer services to all customers calling the call centre.Guide customers on available Ooredoo product and services, packages, value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all...
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Reservations Agent
7 days ago
Doha, Qatar Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
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Customer Care Service Agent
1 month ago
Doha, Qatar Diet Delights Full timeWe are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...
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Reservations Agent
1 month ago
Doha, Qatar Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...