Customer Service Agent
1 week ago
Customer Service Representatives to provide superior customer services to all customers calling the call centre.
Guide customers on available Ooredoo product and services, packages, value added services
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensure proper recording and closure of all issues.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Agent to follow-up and check complaint status with the concerned department by emails.
Communicate in a helpful and friendly manner with every customer over the telephone
Log in customer queries in Ooredoo provide Applications and resolve customer complaints in frontline itself or escalate to concerned dept.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
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Customer Service Agent
3 days ago
Doha, Qatar Starlinks Full timeCustomer Service Representativesto provide superior customer services to all customers calling thecall centre.Guide customers on available Ooredoo productand services, packages, value added servicesFollowstandard procedures for proper escalation of unresolved issues tothe appropriate internal teams.Ensure proper recordingand closure of all issues.Research,...
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Senior Customer Service Agent
23 hours ago
Doha, Qatar B Holding Full timeHIRING: Sr Customer service agent Female, with minimum 6 years in customer service experience 6 working days, shifts(morning, evening), ability to work with multi tasks. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required) **Experience**: - customer service: 5...
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Customer Services Agent
1 week ago
Doha, Qatar QATAR Airways Full timeWe are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your...
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Front Desk Agent
23 hours ago
Doha, Qatar IMALCO Full timeWe are hiring female Front Desk Agents / Guest Services Agents (preferrably Indians) with following criteria - 1) Must look presentable with a pleasant personality. 2) Must have good customer service skills 3) Must have strong communication skills in English. 4) Age must be below 35 years. 5) Height must be 5”5’ and above. 6) Must have valid QID and...
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Customer Service Manager
7 days ago
Doha, Qatar Ali Bin Ali Full timeResponsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.Develop and implement customer service policies and procedure.Manage a team of customer service representatives and call centre agents.Monitor customer interactions to ensure quality standards are metHandle escalated...
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Service Center Agent
1 week ago
Doha, Qatar Dusit Doha Hotel Full timeThe Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.· The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.· The Service Center Agent must ensure that through personal...
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Customer Service Representatives and Tls
23 hours ago
Doha, Qatar Starlink ME Full timeWe are looking for Bilingual Call center agents/Team leaders: Team leaders: English/Arabic Call center agents: English/Arabic or English/Tagalog Experience in customer service Available locally in Qatar The salary package for Agents ranges from 3700 to 4200 QAR The salary package for Team Leaders is 6500 - 7000 QAR Application Question(s): - Visa type...
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Guest Service Agent
2 weeks ago
Doha, Qatar Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
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Customer Service Agent
23 hours ago
Doha, Qatar PS Tech Full time**30 open positions**: AgentMajor Responsibilities -The incumbent will be responsible to provide high quality customer services andensure a smooth patient flow in the health centre-Treat patients courteously and with respect; and provide patients with accurateinformation.Maintain smooth, organized, and orderly flow of patients moving in and out of...
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Guest Service Agent
6 days ago
Doha, Qatar Hilton Full timeGuest Service Agent (Arabic Speaker) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
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Reservations Agent
3 days ago
Doha, Qatar Hilton Full timeWhat will I bedoing?As a Reservation Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, a Reservations Agent willperform the following tasks to the highest...
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Reservations Agent
2 weeks ago
Doha, Qatar Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Reservations Agent
1 week ago
Doha, Qatar Hilton Full timeWhat will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest...
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Guest Service Agent Associate
1 week ago
Doha, Qatar Hilton Full timeWhat are we looking for?Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industryPositive attitude and good communication...
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Reservations Agent
7 days ago
Doha, Qatar Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Reservations Agent
Found in: beBee S QA - 3 weeks ago
Doha, Qatar Hilton Salwa Beach Resort & Villas Full timeDescriptionA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Guest Service Agent
1 week ago
Doha, Qatar TIVOLI GROUP Full timeThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner.You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.You will handle all guest enquires, requests and...
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Service Center Agent
3 days ago
Doha, Qatar Dusit Doha Hotel Full timeThe Service Center Agent isworking in a central area because she/he receives all the callsfrom outside the hotel and coordinates the internalcalls.· The Service Center Agentmust ensure that all tasks performed are procedurally correct,timely and of a consistentlyquality.· The Service Center Agentmust ensure that through personal presentation, telephone...
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Guest Service Agent
7 days ago
Doha, Qatar Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
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Social Media Agent
1 week ago
Doha, Qatar Starlinks Full timeAgent check Social Media networks at all time, if it is complaint and was not resolved immediately, takes it offline and obtain customer details and contact number.Guide customers on available Ooredoo product and services, packages, value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal...