Medical Records Qa Specialist Qatar

3 weeks ago


AlJumayliyah, Qatar International SOS Full time

. Under generalsupervision of the Deputy Project Manager, compiles, processes, andmaintains medical records of hospital and clinic patients. .Safeguards and protects the patient's rights to privacy byensuring that only authorized individuals have access to thepatient's medical information. . Ensures that all releasesof information are in compliance with the patients'request, authorization, company policy and HIPAA statues. .Maintains a professional healthcare office environment on aday-to-day basis, working with confidential and personal healthinformation in a conscientious manner and providing patients andother requestors with the appropriate level of service. . Engagesin direct customer service and performs duties and conductsinterpersonal relationships in a manner designed to project apositive image of the department and the Hospital. . Works withteam leaders, supervisors, managers, and other members of thedepartment to promote a harmonious work environment. . Interactswith requestors to identify medical records needed for patientcare, review, billing or release of information. . Prioritizesrelease of information requests, retrieves medical records fromactive and inactive and interdepartmental locations, electronicallytracks and delivers records in accordance with establishedprocedures. . Performs self-quality checks on all work to assureaccuracy of the release, confidentiality and proper invoicing. .Handles all requests and inquiries for patient health informationwhether received via mail, fax, phone or in-person. . Verifies thepatient identity and confirms that the authorization is valid. .Ensures the requesting party has a legal right to request apatient's medical information. . Provides excellentcustomer service by being attentive and respectful; ensuresunderstanding of customer request and follows-through as promised;and being proactive in identifying client concerns, or problems.Helps resolve customer service matters in a polite manner. .Accesses computerized patient record and/or other computer systemsfor patient information needed for faxing and for other requestorsof the medical record. . Performs at established quantitative andqualitative work standards to meet departmental goals andobjectives. . Promotes quality improvement, staff and patientsafety, and cultural diversity through department operations and bypersonal performance. . Provides service in a manner that isappropriate for the patient's age; demonstrates knowledgeand skills necessary to meet the patient's physical,psychosocial, educational, and safety needs. . Compiles andmaintains credentialling files for medical personnel. . Assistswith other administrative tasks andrequired.



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