Cluster Reservations Agent

3 weeks ago


AlJumayliyah, Qatar Marriott International, Inc Full time

Job NumberJob Category Reservations LocationMarriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street,Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-Time Located Remotely? N Relocation? N Position TypeNon-Management * Process all reservation requests, changes, andcancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type. Verifyavailability of room type and rate. Explain guarantee, specialrate, and cancellation policies to callers. Accommodate anddocument special requests. Answer questions about propertyfacilities/services and room accommodations. Follow salestechniques to maximize revenue. Input and access data inreservation system. Indicate special room reservation types (e.g.,complimentary rooms, employee discounts, travel agent inspectionrates, and wholesale reservations) by inputting the correct codeand rate into the reservation system. Follow proper escalationprocedures when addressing guest concerns. Follow all companypolicies and procedures; ensure uniform and personal appearance areclean and professional; maintain confidentiality of proprietaryinformation; protect company assets; protect the privacy andsecurity of guests and coworkers. Welcome and acknowledge allguests according to company standards; anticipate and addressguests’ service needs; assist individuals withdisabilities; thank guests with genuine appreciation. Speak withothers using clear and professional language; answer telephonesusing appropriate etiquette. Develop and maintain positive workingrelationships with others; support team to reach common goals;listen and respond appropriately to the concerns of otheremployees. Comply with quality assurance expectations andstandards. Move, lift, carry, push, pull, and place objectsweighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors. -Marriott International is an equal opportunity employer. We believein hiring a diverse workforce and sustaining an inclusive,people-first culture. We are committed to non-discrimination on anyprotected basis, such as disability and veteran status, or anyother basis covered under applicable law._ Marriott Hotels striveto elevate the art of hospitality, innovating at every opportunitywhile keeping the comfort of the oh-so-familiar all around theglobe. As a host with Marriott Hotels, you will help keep thepromise of “Wonderful Hospitality. Always.” bydelivering thoughtful, heartfelt, forward-thinking service thatupholds and builds upon this living legacy. With the namethat’s synonymous with hospitality the world over, we areproud to welcome you to explore a career with Marriott Hotels. Injoining Marriott Hotels, you join a portfolio of brands withMarriott International. Be where you can do your best work, beginyour purpose, belong to an amazing global team, and become the bestversion of you. JW Marriott is part of MarriottInternational's luxury portfolio and consists of more than100 beautiful properties in gateway cities and distinctive resortlocations around the world. JW believes our associates come first.Because if you’re happy, our guests will be happy. JWMarriott associates are confident, innovative, genuine, intuitive,and carry on the legacy of the brand’s namesake andcompany founder, J.Willard Marriott. Our hotels offer a workexperience unlike any other, where you’ll be part of acommunity and enjoy true camaraderie with a diverse group ofco-workers. JW creates opportunities for training, development,recognition and most importantly, a place where you can pursue yourpassions in a luxury environment with a focus on holisticwell-being. Treating guests exceptionally starts with the way wetake care of our associates. That’s The JW Treatment. Injoining JW Marriott, you join a portfolio of brands with MarriottInternational. Be where you can do your best work, begin yourpurpose, belong to an amazing global team, and become the bestversion of you



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