Customer support Officer
4 weeks ago
This is a remote We are seeking an outgoingindividual for our Virtual Hospitality Advisor As a Virtual Hospitality Advisor, you will be responsible for booking amazingtrips for corporate and leisure clients in destinations all aroundthe world This position is great for anyone who absolutely lovesto travel and help others with Roles& Responsibilities Research, Create, and Execute exceptional itineraries forclients Review individuals needs andwants for travel, to ensure you can cater a trip specially designedto meet their needs Complete ongoing training to earnand maintain certification to booktravel Attend ongoing webinars withvendors and suppliers, to become specialized with specificdestinations Review budgets, and plan tripsaccording to clients budgetconstraints Create promotional materials toutilize Monitor restrictions on travelthat come and goBook travel needs (airline, carrental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate withclients pre/posttravel Handle issues that may ariseduring the bookings and/or travel forclients Network with tour operatorsregarding packages that you can offer toclients Part-Time or Fulltime Requirements Must be at least 18years of age, and be authorized to work within theMust be able to communicate withclients effectively (strong sales background aplus) Must have a smartphone withinternet access, laptop recommend but notrequired Personal travel experience is ahuge plus, however notrequired Previous experience in customerservice or hospitality is also a plus, but notrequired Benefits Travel discounts - Use your traveldiscount to go on vacations anytime youlike Online coursetraining Support team- we have a supportteam to help you grow in thecompany A SUCCESSFUL Group TRAVEL Coordinator Handles Incoming Requests by: Handles all travel related to eventsincluding research, vetting, obtaining quotes, and managing groupand individual travel flight arrangements Offer professional adviceand suggestions to ensure customer s expectations are met andexceeded Source accommodations including suggestions fordestinations and inclusions Liaise and negotiate with suppliers toensure all details of the event are confirmed includingtransportation, accommodation, conferencing, dinners, tours,team-building, and other client requests Manage group changes andattrition Works with traveler information in a variety of formats(spreadsheets, form submissions, ) Utilize system for reservationrates and bookings Invoices client thru system Apply custom projectand billing codes for required reservation Maintains and promotesprofessional and courteous client relations by managing a promptand accurate response to telephone and email communications Ensuresoptimum customer service through email, chat, and effective use ofphone systems Ensures a great relationship is developed with allsuppliers and manages these relationships to gain the best serviceto mutually benefit the customer Ensures tickets, itineraries anddocumentation are correct and delivered to the customer on time Manage financials - including invoice reconciliations of events andreceipt management Problem Solving Appropriately responds andresolves customers inquiries Performs follow-up as needed andwithin the time frame promised to the customer Seeks assistancefrom others for the resolution as appropriate Accurately processesthe complaint Appropriately displays empathy and acknowledgingstatements to diffuse emotion during adversity Often usesstatements to the customer to validate a clear understanding of thecustomer's needs Focuses on the resolution versus the cause of theproblem Provides feedback to management to avoid future customerissues when solicited Quality Consistently meets and exceedsindividual and team expectations Effectively uses the telephonesystems Completes reservations with a few errors Provides thecustomer a full recap of the confirmed itinerary Second Mile Service Responds to the customer promptly Provides the customerhis/her undivided attention Listens and captures information fromthe customer Responds appropriately Asks questions targeted toencourage complete responses Creates rapport with the customer Matches the customer's tone and pace Keeps the interaction movingforward Offers suggestions to the customer and anticipates needs Teamwork Willingly offers assistance to team members within andacross teams Communication Uses positive language and word choicesto avoid negative customer reactions Matches the customer's toneand pace Applies proper communication guidelines and standards(clear, concise, and personal) to interactions Uses correct grammarin interactions
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Customer Support Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar Ooredoo Doha Full timeJob Description: Ooredoo Q.P.S.C. is seeking a motivated and experienced Customer Support Officer to join our team on a part-time, remote basis. As an Associate Level Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely manner.Responsibilities:...
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Customer support Officer
2 weeks ago
Al-Jumayliyah, Qatar Itmam Consultancy Full timeThis is a remote We are seeking anoutgoingindividual for our Virtual Hospitality Advisor As a VirtualHospitality Advisor, you will be responsible for bookingamazingtrips for corporate and leisure clients in destinations allaroundthe world This position is great for anyone who absolutelylovesto travel and help others with Roles& ResponsibilitiesResearch,...
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Customer Support Officer
4 weeks ago
al-Ghuwayriyah, Qatar Ooredoo Doha Full timeJob Description: Ooredoo Q.P.S.C. is seeking a motivated and experienced Customer Support Officer to join our team on a part-time, remote basis. As an Associate Level Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely manner. Responsibilities: -...
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Customer Support Associate
2 weeks ago
al-Jumayliyah, Qatar Qatar Museums Doha Full timeJob Description: We are looking for a hardworking and energetic Customer Support Associate to join our remote team at Qatar Museums. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer support.Responsibilities: Providing exceptional customer support via...
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Customer Service Improvement Officer
3 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
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Remote Customer Success Officer
4 weeks ago
al-Jumayliyah, Qatar vodafone Full timeWe are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth. Responsibilities: - Build strong relationships with customers to understand their needs...
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Customer Support Associate
4 weeks ago
al-Jumayliyah, Qatar Qatar Museums Doha Full timeJob Description: We are looking for a hardworking and energetic Customer Support Associate to join our remote team at Qatar Museums. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer support. Responsibilities: - Providing exceptional customer support via...
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Customer Service Improvement Officer
2 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
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Remote Customer Success Officer
2 weeks ago
al-Jumayliyah, Qatar vodafone Full timeWe are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth.Responsibilities: Build strong relationships with customers to understand their needs and...
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System Support Officer
2 months ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeAbout the role As a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head...
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Customer Service Assistant
2 weeks ago
al-Jumayliyah, Qatar qatar petroleum doha Full timeJob Description: Qatar Petroleum is seeking a part-time Customer Service Assistant to join our team in Doha. As an entry-level position, this role is perfect for someone looking to gain experience in the energy industry and develop their customer service skills. The ideal candidate will be energetic, adaptable, and possess strong presentation and analysis...
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System Support Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeAbout the role As a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head Office...
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Customer Care Officer
2 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeAbout the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
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IT Support and Automation Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeOperational accountabilities include: Co-ordinate system enhancements to CROAMIS with IT service providers by analyzing business requirements to ensure improvements within QAS Cargo business processes. Co-ordinate testing of system releases, updates and fixes with external stakeholders such as government agencies, end customers, Oracle Financials and...
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Customer Service Representative Hindi English
2 weeks ago
al-Jumayliyah, Qatar Binance Full timeThis a Full Remote job, the offer is available from: Asia, East Asia Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re...
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Customer Care Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeAbout the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
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al-Jumayliyah, Qatar GENERAL ELECTRIC Full timeJob Summary Offers the opportunity as an experienced Technical Support Engineer to join the team in Doha, Qatar. The role is based in customer office (Qatar Gas headquarters) Essential Responsibilities • Provide skilled level engineering support for all current customer contracts, key field product application and/or completion product performance....
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Customer Service Improvement Officer
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
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Junior Customer Support Specialist Remote
4 weeks ago
al-Ghuwayriyah, Qatar Winged Recruitment Full timeThis a Full Remote job, the offer is available from: Qatar Are you searching for a role where your communication skills and empathy can make a difference? Winged Recruitment is thrilled to unveil a fantastic opportunity for aspiring Junior Customer Support Specialists to embark on a fulfilling career journey. Leveraging our innovative approach to talent...
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al-Jumayliyah, Qatar GENERAL ELECTRIC Full timeJob Summary Offers the opportunity as an experienced Technical Support Engineer to join the team in Doha, Qatar. The role is based in customer office (Qatar Gas headquarters) Essential Responsibilities Provide skilled level engineering support for all current customer contracts, key field product application and/or completion product performance. Develop...
