Airline Customer Contact Centre Agent
4 weeks ago
Your specific responsibilities will include: • Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. • Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. • Support E-commerce, Trade and Frequent Flyer Program activities. • Process ticket refunds Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications About you The ideal candidate for this role will have the following qualifications: Education background and Experience • High School Qualification with 1 year of job-related experience in Customer Services • Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered. • Computer Literate and good typing skills Communication Skills • Have excellent communication skills • Be fluent in English and German language. • Display active listening skills • Efficient in managing call from a high-volume and fast-paced environment. Quality and skills • Interactive, customer service oriented with warm, cheerful and expressive personality. • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. • Polite, reliable, knowledgeable and able to adapt to changing requirements. • Open to new learnings and flexible to adapt to new concepts and system. • Able to perform under pressure. • Flexible to work on shifts. Including night shifts
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Airline Customer Contact Centre Agent
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeBe part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through...
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Airline Customer Contact Centre Agent
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeBe part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through...
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Airline Customer Contact Centre Agent
4 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeYour specific responsibilities will include: • Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance...
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Airline Customer Contact Centre Agent
2 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeYour specific responsibilities will include: Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. ...
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Airline Customer Contact Centre Agent
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeYour specific responsibilities will include: • Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and...
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Airline Customer Contact Centre Agent
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeYour specific responsibilities will include: Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. ...
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Customer Services Coordinator SSU
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Contact Center Officer Arabic Speaker
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Contact Center Officer Arabic Speaker
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Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeanswers incoming calls from patients ...Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction....About the job Customer Service Agent (12 Months Contract) Identify and assess customers needs to achieve satisfaction Build sustainable...Responsibilities: Make calls to...
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Customer Services Coordinator SSU
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al-Jumayliyah, Qatar QATAR Airways Full timeYour specific responsibilities include: Assess the customer satisfaction metrics and feedback to identify improvement areas and implement best practices to enhance the overall customer experience. Review and analyse customer satisfaction survey data and feedback to identify trends, patterns, and areas of improvement. Review and audit tickets/EMD's and...
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Cargo Customer Services Agent
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Senior Cargo Customer Service Agent
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Senior Cargo Customer Service Agent
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Manager Customer Experience
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Cargo Customer Services Agent
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al-Ghuwayriyah, Qatar QATAR Airways Full timeQatar Aviation Services – Cargo is currently recruiting for Cargo Customer Service Agent to be based in Doha, Qatar. You will be responsible to handle import and transit documentation. Notifies consignee of the arrival of freight and collects payment for handling charges. Accepts cargo based on IATA regulations. Attend on queries and email...
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Manager Customer Experience
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Al Wakrah, Al Wakrah, Qatar QATAR Airways Full timeResponsibilities · As a member of the senior management team provides significant contribution in the identification and development of strategic plans to improve terminal operational performance. · Continuously drives improvements of functions performed by terminal operations team includes not limited to, check in Boarding, Arrival Baggage handling, VIP...
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Ground Services Customer Services Agent
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Emirates Careers in Qatar 2024 The Emirates
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al-Wakrah, Qatar Emirates Airline Full timeWould you like to explore working for an airline company that is recognized for its exceptional service, global reach, and prestigious reputation? If so, check out the latest Emirates Careers in Qatar. Many aspiring professionals want to work here as a result of competitive salaries, extensive training, and diverse career opportunities, all within a...