Contact Center Manager

2 weeks ago


Baladīyat al Ghuwayrīyah, Qatar Hamad Medical Corporation Full time

Job Description:
Hamad Medical Corporation is seeking a Contact Center Manager to join our team in a remote work capacity.

As the Contact Center Manager, you will be responsible for overseeing the operations of our contact center, ensuring that all communications with patients and healthcare professionals are handled in a timely and efficient manner.

This role is crucial in maintaining high levels of customer satisfaction and ensuring that our contact center meets performance targets.


Responsibilities:

  • Develop and implement strategies to improve the overall performance of the contact center
  • Manage a team of contact center agents, providing guidance, training, and support as needed
  • Monitor and analyze key performance metrics to identify areas for improvement
  • Work closely with other departments to address customer issues and improve processes
  • Ensure that all customer inquiries are handled promptly and professionally
  • Develop and implement quality assurance processes to ensure consistent service standards
  • Stay uptodate on industry trends and best practices in contact center management Requirements: 8+ years of experience in contact center management
  • Strong leadership and communication skills
  • Ability to work effectively in a remote environment
  • Reliable and passionate about delivering exceptional customer service
  • People management skills and emotional intelligence
  • Bachelor's degree in a related field (preferred)
  • Knowledge of contact center technologies and best practices Benefits:
  • Parental leave
  • Medical coverage
  • Vision insurance Working environment: We offer a flexible environment that adapts to change with speed and efficiency. Our team values collaboration, innovation, and continuous learning.

Deadline to apply:

June 25, 2024 Equal opportunity statement: Hamad Medical Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status.

All qualified applicants will receive consideration for employment.

How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Contact Center Manager
  • Remote Work posted on GrabJobs .
To flag any issues with this job please use the Report Job button on GrabJobs

  • Baladīyat al Ghuwayrīyah, Qatar QNB Group Full time

    Job Description: Qatar National Broadband Network (QNBN) is currently seeking a dedicated and resourceful Contact Center Officer to join our team. This position will be based in Doha, Qatar, and will be offered as a part-time role with the opportunity for remote work.Responsibilities: Handle inbound and outbound customer inquiries via phone, email, and chat...


  • Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full time

    answers incoming calls from patients ...Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction....About the job Customer Service Agent (12 Months Contract) Identify and assess customers needs to achieve satisfaction Build sustainable...Responsibilities: Make calls to...


  • al-Ghuwayriyah, Qatar Hamad Medical Corporation Full time

    Job Description: Hamad Medical Corporation is seeking a Contact Center Manager to join our team in a remote work capacity. As the Contact Center Manager, you will be responsible for overseeing the operations of our contact center, ensuring that all communications with patients and healthcare professionals are handled in a timely and efficient manner. This...

  • Contact Center

    2 months ago


    al-Ghuwayriyah, Qatar QATAR Airways Full time

    Your specific responsibilities include: • Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT software for improving user experience and processes. • Create functional and technical specification documents and ensure relevant...


  • al-Jumayliyah, Qatar Snoonu Full time

    Job Description: As a Remote Contact Center Specialist at Snoonu, you will be responsible for providing exceptional customer service and support to our clients. You will be handling inbound and outbound calls, emails, and messages to assist customers with inquiries, issues, and feedback. Your primary goal will be to ensure customer satisfaction and loyalty...


  • al-Jumayliyah, Qatar Snoonu Full time

    Job Description: As a Remote Contact Center Specialist at Snoonu, you will be responsible for providing exceptional customer service and support to our clients. You will be handling inbound and outbound calls, emails, and messages to assist customers with inquiries, issues, and feedback. Your primary goal will be to ensure customer satisfaction and loyalty...

  • Call Center Officer

    2 weeks ago


    Baladīyat al Ghuwayrīyah, Qatar UrbaCon Contracting & Trading Full time

    Job Summary Call Center Officer will answer and direct all The View Hospital's incoming telephone calls, and lines of business using a computer-based system. In this role, the call center officer will process all telephone calls to the main telephone number, respond to all patients schdeduling system, emergency calls and codes, providing the appropriate...


  • al-Ghuwayriyah, Qatar QNB Group Full time

    Job Description: Qatar National Broadband Network (QNBN) is currently seeking a dedicated and resourceful Contact Center Officer to join our team. This position will be based in Doha, Qatar, and will be offered as a part-time role with the opportunity for remote work. Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and...

  • Call Center Officer

    2 weeks ago


    Baladīyat al Ghuwayrīyah, Qatar UrbaCon Contracting & Trading Full time

    Job Summary Call Center Officer will answerand direct all The View Hospital's incoming telephonecalls, and lines of business using a computer-based system. In thisrole, the call center officer will process all telephone calls tothe main telephone number, respond to all patients schdedulingsystem, emergency calls and codes, providing the...


  • al-Ghuwayriyah, Qatar QATAR Airways Full time

    answers incoming calls from patients ...Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.…About the job Customer Service Agent (12 Months Contract) Identify and assess customers needs to achieve satisfaction Build sustainable…Responsibilities: Make calls...


  • Baladīyat al Ghuwayrīyah, Qatar Google Full time

    Preferredqualifications :Bachelor's degree in CriminalJustice or a related field. Experience inconducting investigations, includingcriminal, human resources, andsafety incidents. Experience in data center andsecurity system elements of design. Experiencein working on active construction sites andprovidingsafety / securitycountermeasures.


  • Al-Jumayliyah, Qatar Snoonu Full time

    Job Description: As a Remote Contact CenterSpecialist at Snoonu, you will be responsible for providingexceptional customer service and support to our clients. You willbe handling inbound and outbound calls, emails, and messages toassist customers with inquiries, issues, and feedback. Your primarygoal will be to ensure customer satisfaction and loyalty...


  • Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full time

    Your specific responsibilities will include: Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. ...

  • Sales Manager

    2 weeks ago


    Baladīyat al Ghuwayrīyah, Qatar MACE Group Full time

    About Us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Call Center Officer

    4 weeks ago


    al-Ghuwayriyah, Qatar UrbaCon Contracting & Trading Full time

    Job Summary Call Center Officer will answer and direct all The View Hospital’s incoming telephone calls, and lines of business using a computer-based system. In this role, the call center officer will process all telephone calls to the main telephone number, respond to all patients schdeduling system, emergency calls and codes, providing the...


  • Baladīyat al Ghuwayrīyah, Qatar Zoom Full time

    This a Full Remote job, the offer is available from: EMEA What you can expect You will be responsible for partnerships, business opportunities, initiatives, alliances and/or joint ventures with Zoom's strategic partners across Europe. Your focus is to create strategy and build global strategic alliances. About the Team The Business Development team is...

  • Outlet Manager

    2 weeks ago


    Baladīyat al Ghuwayrīyah, Qatar hyatt hotels dubai Full time

    Job Description For Outlet Manager Asian(HOZ38789) in Doha,Qatar. Description You will be responsible for the efficient running of the department in line with Hyatt Internationals Corporate Strategies and brand standards, whilst meeting employee, guest, and owner expectations. The Outlet Manager is responsible for managing the assigned outlet as a successful...


  • Baladīyat al Ghuwayrīyah, Qatar Dautom Full time

    DUTIES AND RESPONSIBILITIES:Monitoring various IT & Information security tools such asSIEM Cyber defence system DLP Proxy Email Gateway ApplicationControl Advanced threat protection tools Antivirus systems etc toensure that Information security is not compromised. Monitorprioritize and directing responses to enterprise wide IT &Information security...

  • Country Manager

    2 weeks ago


    Baladīyat al Ghuwayrīyah, Qatar Twinkl Educational Publishing Full time

    typical week could involve any of thefollowing: Show tenacity and drive when going above andbeyond to reach new customers and build your segment. Sales and marketing to spread the word to new customers who we canhelp and support. Manage social media activity for yoursegment to make sure the right messages reach our customers at theright time. Digital...


  • Baladīyat al Ghuwayrīyah, Qatar Dautom Full time

    DUTIES AND RESPONSIBILITIES: Monitoring various IT & Information security tools such as SIEM Cyber defence system DLP Proxy Email Gateway Application Control Advanced threat protection tools Antivirus systems etc to ensure that Information security is not compromised. Monitor prioritize and directing responses to enterprise wide IT & Information security...