Head Hostess

A Head Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. What will I be doing? As a Head Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Head Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: • Manage guest queries in a friendly, timely, and efficient manner • Ensure knowledge of menu and all products • Follow correct reporting procedures if faced with issues • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene • Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay • Has a good knowledge of the restaurant's sitting arrangements • Comply with hotel security, fire regulations and all health and safety legislation

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